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Career Opportunity

Head of Partnerships - Citi Cards & Loans

Locations: Sydney, New South Wales Job Function: Product Management and Development Employee Status: Regular Job ID: 19117590

The Head of Partnerships in a key strategic role within the consumer business and leads a team of commercial/product managers in the Cards and Consumer Lending business, our largest business in Citi Australia. The role has full accountability to deliver overall P&L performance for key white label credit cards and agent banking portfolios.

Key Responsibilities:

  • Develop and execute the product and distribution strategy for key white label cards/loans portfolios.
  • Maintain a strong relationship and work jointly with white label partners to drive our business objectives and outcomes. Key KPIs include, Revenue growth, Receivables growth, Installment Lending growth, expense management and customer satisfaction metrics
  • Work in partnership with the sales and acquisition team, credit operations and risk to optimize acquisition approval rates and booking rates.
  • Work with the white label partners and the sales team on acquisition campaigns to develop and optimise strategy, selection criteria, timing, test objectives and projected results.
  • Take responsibility for resolving issues and delivering a remarkable client experience
  • Work with the cards portfolio team to drive client engagement programs and build receivables.
  • Work in partnership with line 1 and 2 control functions to ensure an optimal control environment.
  • Complete scorecards and development plans for all direct reports. Provide leadership and direction to team to deliver results


  • Minimum 10 years of experience in financial services industry
  • Bachelor’s degree. Tertiary degree and/or professional qualifications (eg. CA/CPA) preferred but not required
  • Experience in cards product management, cards portfolio management or personal loans an added advantage

Key Competencies:

  • Analysis and Decision Making - Identify and understand issues, problems and opportunities and develop appropriate solutions.
  • Build Effective Working Relationships - Develop and use collaborative relationships to facilitate the accomplishment of business goals.
  • Business Focus - Demonstrate understanding of the business and its customers.  Decision making based on based on cost benefit analysis and an understanding of balance sheet, P&L and resource impact.
  • Communicates Effectively - Communicate clearly and concisely, with impact and credibility using appropriate language, style and terminology.
  • Leadership Disposition - Demonstrate the qualities expected of a senior manager, using behaviour appropriate for the level of positional power. Acting as an advocate for the organisation.
  • Leads Change and Innovation - Identify organisational requirements for future success and engage in those activities that facilitate the required degree of innovation and change. Act as a champion and role model for innovation

Diversity Summary

When you work at Citi, you will be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and use the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi Australia is an Employer of Choice for Women and supports a flexible work environment.

Personal information (as defined in the Privacy Act 1988) will be handled in accordance with our Privacy Policy. Please see



Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - AU


Time Type :Full time


Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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