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Head of Funds Administration Australia / New Zealand

Job Req ID 24754622 Location(s) Sydney, Australia Job Type On-Site/Resident Job Category Transaction Services
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Role Overview

The Head of Funds Administration Australia / New Zealand is a Director-level, senior management position responsible for accomplishing results through the management of the Securities Services Funds Administration teams, driving a variety of fund administration activities in accordance with client and regulatory obligations. The overall objective of this role is to ensure the seamless delivery of activities associated with Fund Administration activities in Australia.

The Funds Administration Head will be the main Operations point of escalation for Funds Clients, regulatory, and operational matters, and will partner across all functions, working closely with local business management, as well as functional managers across business and operations to assure proper design and implementation of the Operations model.

The position reports locally into the Head of Security Services Operations.


The role has a broad scope, ranging from BAU delivery, key strategic priorities, regulatory challenges and managing internal & external stakeholders, in an extremely complex and evolving business environment.

Leadership & Client Experience

  • Serve as an escalation point for operations team and ensure open communications between operational groups.
  • Develop partnerships with Client Executives, Sales, Product, Technology, Legal and Compliance, Risk, Finance, HR and other key internal stakeholders to assure consistency of the client experience.
  • Partner with Citi Solution Centers to maintain high quality operations service and proactive issue management
  • Develop strategies and oversee project plans meeting operational goals.
  • Oversee client onboarding and change management to ensure our processes are aligned with client expectations and system capabilities
  • Partner/influence with local, regional, and global teams to determine and implement the strategic approach for Funds. Both local requirements and global functional requirements must be considered
  • Assure alignment of the Operating model with regional and global functional operating strategy; assure regional and global model adequately services the needs of clients.
  • Process optimization and technology automation to ensure our processes are scalable and to mitigate risks associated with manual processing.

People Management & Culture

  • People management including hiring, development and retention.  Ensure employees are engaged through consistent and transparent communication.
  • Help drive a culture of Ethics & Diversity, Engagement and Managerial Effectiveness across the site.
  • Work to create an inclusive, transparent, and proactive business culture
  • Advocate for mobility, diversity, training, compliance, and risk & control initiatives

Risk Management

  • Manage risk self-assessments and periodic risk reviews.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • 15+ years of relevant Operations experience in Operations management with Banking and Financial Institutions; Asset Servicing or Investment Operations / Administration preferred.
  • Advanced level of experience in a related role with business, functional, site and people management preferred
  • Demonstrated success dealing with senior management.
  • Proven ability to manage various concurrent activities/ projects in a fast-moving, high-risk environment.
  • Effective project management and negotiation skills
  • Consistently demonstrated clear and concise written and verbal communication.


  • Bachelor’s degree/ University degree or equivalent experience


Job Family Group:

Operations - Transaction Services


Job Family:

Fund Accounting


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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