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Credit Portfolio Senior Manager - Sydney/Melbourne

Job Req ID 21261741 Primary Location Sydney, Australia; Melbourne, Australia Job Category Risk Management
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The main objective of this role is to manage the Diners Club Credit & Risk team in their role to identify, assess, monitor and control Corporate/Business Card risk and Merchant risk in order to protect Diners Club from potential and actual loss.

As Leader of the Risk Management Team the Manager is responsible for both New Applications in Business/Corporate cards and for High Risk Merchants and all annual CA Reviews of all Business Card / Corporate Card accounts and High Risk Merchants in the following 3 categories;

  • Cards exposure at AUD$1,000,000 and above are Classifiably Managed – all accounts to be reviewed at least annually and more frequently (interim reviews - may be event driven) as and when required.

  • Cards exposure below AUD$1,000,000 are designated as Delinquency Managed accounts – to be reviewed periodically and in a timely manner as and when required.

  • Merchant contingent exposures at AUD$250,000 and greater are designated as Classifiably Managed – all accounts to be reviewed at least annually and more frequently (interim reviews) as required.

  • Merchant exposure below AUD$250,000 to be reviewed periodically and in a timely manner as and when required.

The broader objective is to provide responsive and professional support to the business on credit / risk related matters and to follow established procedures to ensure compliance with Diners Club’s credit policy requirements.


  • Measure all Corporate clients against the accepted Diners Risk Assessment Criteria (“RAC”) for both New Applications and in review of existing Corporate client portfolio.

  • Complete all Classifiably Managed Reviews / set next ‘review by’ dates ensuring all Credit Approvals (“CA’s”) are complete and accurate and are approved at the required level of delegated authority (including New Applications).

  • Make recommendations as to next Review (timing of and criteria for), assess appropriate Spend Guideline in view of identified level of risk, and establish appropriate individual Risk Rating (“ORR”) for each CM Review.

  • Designate select Corporate accounts as “Watch Listed” or “Classified Accounts” as appropriate in line with Risk Rating assigned.

  • Formulate timeframes for remediation and/or corrective action plans.

  • Communicate any concerns to the member/client in a timely, clear and professional manner.

  • Assess account performance by Channel Spend, Delinquency, Loss performance and Profit contribution to Diners Club (and formulate corrective actions where required).

  • Maintain internal control systems and records (including individual client files) in particular in Eclipse and in AMWS systems.

  • Develop and implement monthly monitoring plans for selected accounts – including review of monthly/periodic delinquency performance for select accounts that show M2+ over the last rolling 3 months.

  • Ensure up the line reporting is completed on time and all deadlines met. Maintain Department Control and Functional Checklist (DCFC =  Workbook).

  • Process New Applications (including credit evaluation, product type requirements) ensuring prospects are appropriately decisioned within required time frames, and communicating outcomes in a timely, clear and professional manner.

  • Assist Sales taskforce with target market and credit assessment of prospective new clients as required (before formal application stage).

  • Ensure all account reviews / approvals are appropriately signed-off at the required levels of exposure.

  • Manage The Diners Club Credit & Risk team members to optimize their performance and career progression.

  • Maintain strong relationships with Citibank Global Commercial Cards Oversight and with Citi Global Merchants Oversight.

  • Maintain strong collaborative relationships with Citi Collections colleagues and partner with them in sharing information and reviewing appropriate collections strategies, offering opinion and support, etc.

  • Also maintain similar close working relationship with Citi Business Processing Solutions (CBPS) in New Applications in the Philippines.   


  • Strong financial analysis skills and ability to identify and assess risk. Attention to detail and problem solving approach.

  • Good written communication skills plus ability to summarise and articulate judgements and decisions in clear and concise manner, including ability to liaise at senior levels.

  • Good knowledge and use of spreadsheets.

  • Sound time management and ability to manage conflicting priorities.

  • Strong emphasis on Teamwork and “getting the job done”.

  • Ability to apply knowledge and skills and use/harness resources both internal and external (identify issues, gather information, assess, summarise and generate alternatives).


  • Bachelor's degree/University degree or equivalent experience

  • Master's degree preferred


Job Family Group:

Risk Management


Job Family:

Credit & Portfolio Risk Management


Time Type:


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