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Credit Cards Product Manager, Citi Consumer Bank

Job ID 20224983 Primary Location Sydney, Australia; Job Category Business Analysis
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Product & Communications Manager – Coles Credit Cards

This role will be an integral part of the Coles Product team, responsible for supporting the overall management of the Coles Partnership. It will involve working closely with our partner, Coles Financial Services, as well as with internal stakeholders, to drive customer and revenue growth through acquisition, portfolio and retention activities.

Key Accountabilities

The role provides an opportunity to work across a diverse range of initiatives, with key responsibility for:

  • Developing and managing the delivery of initiatives that support revenue growth or reduce expenses, including providing recommendations regarding CVP to ensure products are relevant and compelling for the target market. This will include regular competitor reviews and managing projects to introduce new products or make changes to existing products

  • Manage relevant servicing communications to customers, primarily as related to projects, regulatory and scheme mandates.

  • Oversee Acquisition and Portfolio activity across various channels in order to meet financial and business objectives, including:

  • acting as the liaison between Coles and internal teams, to ensure smooth campaign execution and Partner involvement

  • guaranteeing all Coles Credit Card material represents the product range accurately, including providing final approval of all customer-facing communications and acting as the Coles brand guardian across the business

  • Working in partnership with the Digital Banking and Coles Personal Loan product teams, to:

  • develop and evolve the online banking platforms, driving customer engagement while leveraging the depth of customer loyalty to the Coles and flybuys brands

  • ensure that online content and notices remain accurate, including liaising with Coles to ensure that content updates are made and any regulatory requirements met

  • Work within Product team and with other Stakeholders, as required, to ensure that the business meets required KPIs for service and quality; ensure Partner receives regular and timely reporting on service metrics

  • Act as liaison between Partner and internal stakeholders to address ad-hoc requests and ensure Partner engagement and satisfaction

  • Ensure key stakeholders (e.g. Marketing, Finance, Digital Banking, Compliance and Delivery) are kept updated on Partner priorities

Key skills:

  • Able to develop positive and collaborative relationships with colleagues, vendors and external partners

  • Approaching business problems from multiple perspectives, including comfort in proposing new and innovative solutions to address them

  • Adept at identifying and implementing opportunities for improving business performance and/or customer experience, while appropriately managing related risks

  • Accountable for own remit, and able to consistently operate at a high standard of quality and accuracy and within required timeframes to ensure outcomes are delivered

  • Strong communication (verbal & written)  skills, including understanding of branding and execution of customer communications

Experience required:

  • Bachelor degree in Business or Marketing

  • 2-5 years experience in Product Management within the Financial Services industry

  • Good understanding of the cards & payments industry

  • Prior experience in managing relationship with external partners well-regarded

When you work at Citi, you will be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and use the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi Australia is an Employer of Choice for Women and supports a flexible work environment.

Personal information (as defined in the Privacy Act 1988) will be handled in accordance with our Privacy Policy. Please see www.citi.com.au/privacy

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Job Family Group:

Product Management and Development

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Job Family:

Product Management

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Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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View the EEO Policy Statement.

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