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Consumer Business Operational Risk and Control Manager

Locations: Sydney, New South Wales Job Function: Compliance and Control Employee Status: Regular Job ID: 20209785

The Consumer Business Operational Risk & Control Manager is responsible for the execution of the first line of defense  Risk framework for the Consumer Operations Division. This role has end to end oversight of controls including project risk and risk in change and monitoring key controls to ensure they delivered desired objectives. This role will have a close working relationship with second and third lines of defense in Risk as well as seniors executives across the Australia Global Consumer Group.

As a key stakeholders the role requires close partnership with the Cards and consumer lending Leadership team and requires effective engagement and relationship skills to influence and deliver appropriate business solutions whilst ensuring internal policy and external regulatory requirements are satisfied.


  • 4+ years of control and/or project experience
  • High attention to detail and quality
  • Demonstrated analytical and problem-solving skills.
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Experience in creating and implementing processes that result in improved business performance
  • Ability to present a compelling case for ideas and initiatives through listening and articulating a convincing point of view


  • Bachelor’s/University degree or equivalent experience

When you work at Citi, you will be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and use the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi Australia is an Employer of Choice for Women and supports a flexible work environment.

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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - AU


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Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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