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Career Opportunity

Collections Analyst

Locations: Sydney, New South Wales Job Function: Operations - Collections Default Employee Status: Regular Job ID: 19135063

As a Collections Analyst, your role will be to assist our Collections team in a fast paced Collections environment with the sole focus of reducing NCL losses.

Key Responsibilities:

  • Managing Personal, SME & Corporate Cards Portfolio.
  • Accounts ranging from 0-180+ days in delinquency.
  • Taking inbound calls and making outbound calls from a dialler platform.
  • Assessing and negotiating payment plans.
  • Offering remedial assistance and identifying hardship triggers for customers who are unable to pay.
  • Skip Tracing and raising of field calls.
  • Meeting/Exceeding set KPI’s set by business pertaining to outbound calls / dollars collected.
  • Adaptable to change and being able to multi task. 
  • Knowledgeable in NCCP and debt collection guidelines and knowledge in bankruptcy /deceased processes

Preferred candidate would have the below:

  • Minimum 2-3 years’ experience in Consumer Collections
  • Excellent communication / written skills
  • Adaptable to change / Able To Multitask
  • Sound knowledge of Microsoft Excel/Word
  •  Experience in a fast paced call centre environment

When you work at Citi, you will be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and use the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi Australia is an Employer of Choice for Women and supports a flexible work environment.

Personal information (as defined in the Privacy Act 1988) will be handled in accordance with our Privacy Policy. Please see


Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - AU


Time Type :Full time


Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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