Client Technology Relationship Manager
Sydney, Australia
Job Req ID 22538319Overview
Citi’s technology team is growing at lightning speed, and we’re looking for talented technologists to help build the future of global banking. Our teams are creating innovations used across the globe – we’re changing the way people bank and how the world does business. Citi’s technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses. The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi. Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citi’s unmatched globality and vast expertise.
Success Profile
As the world’s most global bank, Citi gives you the tools to be a trailblazer. We’re not just building technology, we’re building the future of banking. With thousands of employees located around the globe, we are an international team encompassing a broad range of teams, roles, and cultures, and we invite you to come and join us!
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- Adaptable
- Relationship Expertise
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Responsibilities
At Citi, our employees reflect the remarkable range of cultures and perspectives of our clients across the more than 160 countries and jurisdictions where we do business – a powerful advantage that combines global insights with deep local knowledge. We recognize that unique individuals, collaborative teams and inclusive leaders have far-reaching impact and are the engines of new ideas. It’s our willingness to embrace the richness of our diverse teams, ideas and possibilities that drives our growth and progress.
What progress will you make?
Our Securities Services Technology team is looking for a Technology-focused Project / Relationship Manager to join the technology team managing key client projects, maintaining and building on Platinum Custody and Funds client relationships, driving an extremely professional level of Technology service.
This role will entail working with different business and technology teams across multiple locations and time zones to source and respond to client Technical requests
In this role, you're expected to:
Plan and deliver multiple client onboarding/enhancement projects with a goal towards 100% on-time on-budget delivery
Provide oversight, risk and issue management to external client on-boarding initiatives;
Influence and negotiate with peers (across functions); works closely within the team to meet client needs.
Build and maintain strong relationships with partners across Technology, Operations and Product divisions
Manage stakeholders and take administrative responsibility, adhering to Citi best practice and regulatory requirements.
Ensure that responsibilities have detailed IT work plans, schedules and status reports.
Provide evaluative judgment based on analysis of complicated, unique and dynamic situations; draw on diverse range of internal and external sources.
Develop and demonstrate knowledge of the underlying technology stack and supported/related business area.
Work with Citi Sales, Product and other Technology units to complete Request for Proposals (RFPs) and Due Diligence for both new client deals and existing.
Assist in the preparation of Technology budget estimates for new client deals through interactions with Sales, Product, Operations and Technology.
Consolidate Technology material pertaining to both the Securities Services business as well as specific subjects such as Citi innovation, information security and Technology Strategy
Work with Client Executives and Account Managers to provide clients with Technology support whether it be presentation or assistance in driving their Technology requirements within the bank.
As a successful candidate, you’d ideally have the following skills and exposure:
Experience managing technology and client delivery projects
Experience in delivering on complex technical issues involving multiple stakeholders
Experience of working with clients and managing client expectations with a significant amount of uncertainty
Strong listening, presentation, communication, and influencing skills
Strong attention to detail in management reporting
Technical background – able to come up to speed and understand differing technologies quickly
Self-driven, acts with an extreme sense of urgency and passionate about delivering
Ability to work through influence across all levels of the organization
Meticulous planner with a tremendous attention to detail
Manage through complexity and dependency
Experience of Funds Servicing businesses is preferable, particularly within multiple local APAC markets
Bachelor’s/University degree or equivalent experience, potentially Masters degree.
10 years’ experience working within Technology, Operations or Client-facing activities.
3+ years financial services experience, preferably in Securities Services.
Degree-educated; either in a financial discipline or else IT
PMP/PgMP, Prince 2 or similar formal project management certification would be useful
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Job Family Group:
Technology-------------------------------------------------
Job Family:
Technology Project Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.
Innovation Through Diversity
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Citi has an immense network with over 200,000 colleagues across 6 continents in over 100 countries and has been able to serve over 200 million clients for over 200 years. Gain insights into how our firm draws from a diverse pool of ideas and talent to transform ideas into strategies and deliver diverse opportunities to our colleagues.
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