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Career Opportunity

Citi Cards & Loans, Business Operations & Control

Locations: Sydney, New South Wales Job Function: Finance Employee Status: Regular Job ID: 19131851

The Business Operations team supports all units within Cards, Consumer Lending & Diners Club to execute and deliver product maintenance activities and marketing campaigns that occur as a result of ongoing/business-as-usual (BAU) activity. 

The strategic intent of this role is to develop, maintain, and drive continuous improvements in the operational and overall control framework across Citi's Cards, Consumer Lending and Diners Club businesses.


  • Overseeing the change management process between the CCLD product teams, Delivery Services, and the Vendors themselves – maintaining the pipeline of work, prioritising work items appropriately, ensuring all work is completed to a high level of accuracy, and delivered to committed schedules and SLA’s.
  • Reviewing processes and activities to identify key contributors to control failures and overall risk management
  • Identifying control gaps and optimize processes
  • Ongoing analysis of control breakdowns, processes and activities required to ensure delivery of control commitments
  • Formulating strategies to drive performance and improvement to ensure high control levels are met
  • Relationship Management/ with the payment schemes (Visa, MasterCard and Discover) from an operational perspective - to ensure that Citi is compliant with all operational scheme mandates, and to communicate the roadmap of change to relevant stakeholders across the organisation.
  • Driving profitable and sustainable growth through implementation and management of an effective controls framework
  • Ensuring that all work performed meets established Compliance and Legal policies.


  • 3+ years of experience in financial or professional services industry
  • Tertiary degree and/or professional qualifications preferred but not required
  • Demonstrate understanding of customer journey and needs with the ability to problem solve within the business and compliance context
  • Experiences in controls / compliance / audit methodologies and preferably in consumer banking products, especially Credit Cards
  • Strong business acumen, need to understand the business model and ability to understand the potential impact of change
  • Strong analytical / problem solving / communication skills

Diversity Summary

When you work at Citi, you will be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and use the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi Australia is an Employer of Choice for Women and supports a flexible work environment.

Personal information (as defined in the Privacy Act 1988) will be handled in accordance with our Privacy Policy. Please see



Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - AU


Time Type :Full time


Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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