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Cash Operations Officer

Job Req ID 21327876 Primary Location Sydney, Australia Job Category Operations - Transaction Services
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To deliver Premium Client Service to our customer base comprising of Corporates, Financial Institutions and Global Subsidiary clients incorporating both Cash Transactional processing and Trade Services product suite.

Actively supports Day 1 and Day 2 cash functions for ICG, GSG, & Corporate Bank. 

Primary responsibilities include resolution of incoming bank investigations, authorisation of work, customer & regulatory reporting and data entry and ensuring that our Regional Processing Centres execute transactions within agreed cut-off cycle times and to an acceptable service standard and manage enquiries and to support the domestic processing of Payable & Receivable transactions.



Responsible for the processing functions of our customer’s transactions including:

  • Transactions Stop Payments
  • Functions related to account closures
  • Cheque and Deposit Book Orders
  • Incoming investigations from customers and other banks
  • AML Checking, Reporting and Escalation
  • Wholesale Lockbox Support functions
  • Vendor Invoice reconciliations
  • All function related ad-hoc activities as required

In addition:

Resolve Branch, Interdepartmental and Interbank queries Input data for ad-hoc reporting for customer and collation of data/ statistics for management information purposes, billing & regulators e.g. RMRS, Federal Reserve, DDR claims Pro- active follow up of transactions to ensure they are processed by Offshore Service providers within the agreed cycle and cut-off times. Liaison with Offshore Providers to answer any queries in respect of the processing of specific transactions Handling of customer inquiries and maintenance of service standards to ensure a prompt response to the customer. Work closely with the Cash & Trade Sales team to refer new business opportunities and to escalate any transactional problems for resolution. Work closely with the Relationship Managers, TTS Trade Product, Sales and Operational teams to support Trade Product and transactional services. Maintenance of client databases and transmission of instructions to Cash & Trade Operations and Penang RPC


Technical/Specialist skills/competencies required in this role

(Job-related knowledge, policies, procedures, techniques.)

  • Corporate Banking experience in a middle or back office environment.
  • Knowledge of the various CS1, CS2 & CS4 clearing streams.
  • Knowledge of legal documentation standards would be an advantage.

Personal Attributes/Interpersonal Skills

(People skills in customer relations, influencing, leading and developing others.)

  • Strong internal and external Customer service focus
  • Strong team ethics and continual willingness to learn from others and share knowledge.
  • Excellent verbal and written communication skills
  • Strong attention to detail
  • Ability to build relationships
  • Demonstrated strength in people management, decision making and leadership qualities
  • Able to think proactively, recognise problems and offer suitable solutions to both internal and external customers
  • Can identify opportunities to improve processes and assist the Business and its customers
  • Possess negotiation and problem-solving skills


Internal and external areas/bodies/agencies/providers the position is required to interact with


  • CTSM Penang
  • Relationship Managers and FI teams
  • Product Management and Client Delivery Units
  • Credit Risk Management Unit
  • Documentation Unit
  • Legal Counsel and Compliance
  • Control and Operational Risk
  • Risk Treasury & FX Sales desks


  • Corporate and Institutional Customer Base
  • Other Financial Institutions
  • Vendor and Customer contact


.  2-3 Years banking operations, back office or transactional services experience desirable


Job Family Group:

Operations - Transaction Services


Job Family:

Cash Management


Time Type:


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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