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Case Manager / Relationship Associate Mid-Large Cap Corporate
- Primary Location: Australia,New South Wales,Sydney
- Education: Bachelor's Degree
- Job Function: Relationship Management
- Schedule: Full-time
- Shift: Day Job
- Employee Status: Regular
- Travel Time: No
- Job ID: 19002594
Citi Commercial Bank (CCB) is currently expanding and is looking for a number of motivated individuals. We are building a team of experienced, enthusiastic banking and finance professionals to help drive the growth of the CCB in Australia, by delivering a world class global platform to the MME segment of Australian corporates ($250mil - $1bn turnover). This is a great opportunity to further and deepen your banking and finance experience, whilst working alongside senior bankers and with a best in class platform spanning; global cash management, trade finance, debt and equity capital markets, M&A and a peerless financial markets capability. Citi currently operates in over 100 countries globally, with these roles offering potential for future global mobility opportunities.
CCB embodies our unique purpose as the global bank of choice for trade-oriented, mid-sized companies who see us as trusted thought partners that bring simplicity in an increasingly complex world, client-centric solutions for long-term growth and pave the way for them to reach across borders and achieve their global vision.
The Citi Commercial Banking (CCB) Case Manager / Relationship Associate is a key member of the Australian CCB business.
The Case Manager is responsible for the client onboarding, KYC and account documentation process.
Client experience is a key focus of CCB, and is an integral part of our success. The case manager will be the first point of contact after the sales process, a favourable client onboarding experience is key.
Keys responsibilities will include:
Primary responsibility is to manage onboarding, KYC initiation/renewal and the account opening processes.
Understand the dynamics of local financial markets, banking industry and regulations and their impact on our clients
Manage the various internal systems including; CRM, onboarding portal, TTS Siebel etc.
Macro-market knowledge: know the players, size of the market, market share and other financial indicators
Learn about the competition and be able to provide critical input to develop new business initiatives
Within the CCB Global Banking client base, identify, qualify and wallet size prospective clients for new business initiatives.
Assist support bankers on day to day management of the CCB client portfolio for all inquiries and act as a secondary escalation point for all TTS service inquires.
Ensure AML/Compliance reviews are completed within policy timeframes for all names in defined in the client portfolio.
Build Citi credit policy knowledge and understand how it is applied to client transactions
Assist support bankers as required including portfolio reporting, business presentations, Regional project initiatives and other adhoc business requirements.
MBA qualification or business undergraduate degree advantageous (or equivalent experience)
Key skills and experiences required:
Knowledge of the KYC process is highly regarded
Knowledge of the account documentation and opening process is highly regarded
Client facing experience (either face-to-face or via telephone) is highly regarded
Understanding of Banking products: Loans, FX, Derivatives, Cash Management, Trade is highly regarded
Knowledge of Capital Markets and Corporate and Structured Finance products
Ability to work within a matrix organisation and partner effectively with product partners and Banking colleagues
Strong communication skills (both written & verbal)
Strong presentation skills
Quick learner and has the ability to understand application of new products or services quickly and effectively
Self motivated, highly ambitious and goal oriented
Client first attitude
When you work at Citi, you will be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and use the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi Australia is an Employer of Choice for Women and supports a flexible work environment.