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Career Opportunity

Business Analyst

Locations: Sydney, New South Wales Job Function: Business Strategy, Management & Administration Employee Status: Regular Job ID: 19034430

Accountable to the Head of Analysis, Solutions & Design, this role will work in close partnership with Project Managers, Business Users and Stakeholders, technology groups, Suppliers and Partners to deliver key franchise wide projects for the Australian GCG business.

Bringing your own subject matter expertise to the table as well as leveraging the technical and process knowledge of others, the

Business Analyst is critical in the delivery of quality solutions based on thorough analysis and impact assessment, clear business requirements and robust testing.

The Role will own and execute critical activities and tasks required to ensure that project scheduled

  • Discover requirements using workshops, interviews and document reviews.
  • Document business requirements & conceptualise business processes & workflows.
  • Analyse the business requirements and facilitate the design of solutions to meet business requirements.
  • Assist Software Developers/Vendors to clarify and elaborate on the requirements.
  • Review user stories and functional specifications, testing plans and outcomes – ensure all relevant scenarios and business requirements are captured and tested (including negative scenarios).
  • Investigate and resolve problems in close collaboration with the system developers and functional/business users.
  • Participate in delivery of tasks in projects managed by the businesses or CTI, where there are technology and operational deliverables.
  • Accurately capture and manage project requirements in accordance to Project Plan in relation to Vendor deliverables across the life cycle of origination, fulfilment and servicing.  Resolve project queries and assist in gathering of data required in relation to Vendors, for project development and planning.
  • Engage with Finance, Procurement and Vendor RM on vendor governance, pricing, project costing, vendor project resourcing and capacity to deliver against project plan and timelines and other contract management considerations.  Provide updates and assessment of associated costs to the Project Manager.
  • Assess, document and communicate to Stakeholders (including Vendors), end to end process impact and ensure they are understood. 
  • Identify, manage and resolve matters escalated by vendors and stakeholders relating to the projects, and meeting with Vendors as required.
  • Develop Business Continuity Plan (BCP) for new product/white label partners at BCP site.
  • Assist in business readiness by providing updates to changes in systems that impacts processes/controls so that the respective functions can ensure the appropriate controls are considered in the updates of Policies and Procedures.
  • MIS Reporting. Regular communications to management of project status


  • Minimum of 5 years working business knowledge of financial applications, online payment systems and customer acquisition and onboarding systems.
  • Extensive Business Analysis experience.
  • Solid experience in requirements gathering, scope definition & high-level solutions design and testing design.
  • Excellent written and interpersonal communication skills.
  • Working knowledge of Operational Functions (e.g. Core Ops, Citiphone, Credit Ops, Collections. Fraud etc) will be an added advantage.


  • Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - AU


Time Type :Full time


Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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