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APAC FCX Senior Client Service Analyst

Job Req ID 21400026 Primary Location Sydney, Australia Job Category Operations - Transaction Services
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Organization Overview:

Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture.  We are invested in our People and their development. We are transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion. 

We are a dynamic, global, and diverse Organisation, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.

Job Description

The Client Service role is an intermediate level position responsible for delivering excellent Client Service for clients in Asia Pacific. The overall objective is to support the firm’s client trading across a broad range of listed futures & options, OTC & FX PB products. The individual will primarily own the operational relationship for clients across Australia, but expected to support clients across APAC, driving Client solutions through Local, Regional & Global initiatives as well as measuring service through metrics and client feedback.


Core responsibilities of FCC Clients Service role include but not limited to the following:

Note: timing of expected responsibilities may often fall between 10am to 7pm, the later finish time maybe expected to support clients across APAC and to drive issues and initiatives to resolution across global teams.

  • Key point of contact for Citi’s internal and external Clients operational queries

  • Daily review of Clients’ statements and reporting and Margining of Clients’ Futures & OTC positions cleared with Citi

  • Liaise with ETD & OTC Clearing and Margin Operations teams to resolve Client trade bookings and allocation, margining, commissions & fees issues in timely and accurate manner

  • Partner with Client Executives, Business and Operations Management on regular and ad hoc review of Clients’ Futures & OTC open positions, Cash balances and Margin requirements

  • Participate with Sales Originations, Relationship Sales, Implementation, Operations teams for new Client on-boarding and additional account openings

  • Participate in Sales Origination, Implementation, Onboarding and Account Opening on setup and maintenance of Client commission schedules

  • Provide support to Clients on setup of access and reporting on CFO (“Citi Futures Online”)

  • Prepare of daily/weekly/monthly management and Client MIS reporting

  • Participate in documentation of business requirements and testing of new processes and systems

  • Closely partner with Business and Operations on new market and client service excellence initiatives

  • Monitor market / exchange developments and work with business, technology and other groups to implement new processes and systems to support our client’s business

  • Participate in change initiatives designed to enhance client experience, operations scalability and controls

Basic Qualifications:

  • 5-8 years of experience in a related role to cash and trade operations and management

  • Excellent Client facing and relationship skills

  • Effective verbal and written skills

  • Effective communication and analytical skills

  • Excellent communication and interpersonal skills

  • Strong team player who works well in a global and regional team environment

  • Ability to influence change and implement process improvements is essential


  • Bachelor’s/University degree or equivalent experience

Preferable qualifications:

  • In-depth knowledge & experience of one or more of the following would be preferred; Exchange Traded Derivatives, OTC Clearing and or Prime Brokerage

  • Solid knowledge of key industry systems, e.g. GMI, OCR/EGUS, Oasys

  • Experience in metrics and management reporting

  • Additional Asian language skills such as Japanese, Chinese, Korean would be beneficial, but not a requirement


Job Family Group:

Operations - Transaction Services


Job Family:

Cash Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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