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VP, Productivity Engagement Manager

Job Req ID 22562643 Location(s) Singapore, Singapore Job Category Business Strategy, Management & Administration
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  • The Engagement Manager (Vice President C13) is a critical role in Citi’s Productivity organization.  The key objectives of the Productivity organization is to lead significant Transformation programs in partnership with Citi’s functional and business unit leadership; to develop Citi’s approaches and methods; to build transformational change capabilities across Citi; and to engage Citi employees at all levels in major change.
  • The Engagement Manager provides hands-on leadership to specific Citi projects and programs.   Projects will vary in size, duration, and complexity; will have significant and measurable business value outcomes; and will be highly visible with executive-level sponsorship.
  • In addition to participating on Productivity team projects and programs, the Engagement Manager specializes in one or more aspects of Transformation and collaborates with Domain teams (i.e. Digital Transformation, Functional Transformation, and Process Excellence) on thought leadership development and / or methodology development (Lean, Agile, etc.).
  • The performance of the Engagement Manager will be measured by a combination of individual and team metrics including ROI for key projects and programs, stakeholder feedback, and contribution to thought and team leadership.


  • Manage all phases of projects within timeline, budget, and scope.  Oversee project planning and delivery, including establishing timelines, assigning responsibilities, and monitoring and summarizing project progress.  Prepare reports for project sponsors and senior stakeholders regarding status and outcomes of projects.  Ensure quality and acceptance of deliverables.  Coordinate solution integration points.
  • Assess stakeholder risks and readiness associated with transformation projects, and develop and manage a stakeholder engagement plan.  Develop and oversee delivery of project communications and change management plans to drive engagement of key stakeholders and adoption of solutions.  Continually assess and dynamically manage stakeholder risks and readiness associated with transformation projects.
  • Leverage and coordinate the involvement of Domain experts to deliver project results. 
  • Launch and manage project governance processes throughout the lifecycle of the project.  Build trusted partner relationships with all key project stakeholders.


  • At least 5 years of project experience, with at least 2 years of project management experience gained from leading or playing significant roles in projects that incorporated elements of people, process, and technology change.  Ideally the projects delivered significant ROI, were sponsored at a senior management level, and spanned analysis, design, and implementation.  Business consulting experience within the Financial Services or another regulated industry is strongly preferred. 
  • Proven capability to develop and adapt project management approaches and methods and to lead and train project team members on the approaches and methods.
  • Working knowledge of important IT digitalization, business transformation, and process excellence concepts and approaches.
  • Demonstrated track record of positively impacting organizations and transitioning work, processes, and employees to higher value business models.
  • Ability to lead and manage a cross-functional project team.
  • Management consulting experience preferred.


  • Required Competencies:
    • Project Planning and Implementation
    • Stakeholder Analysis and Engagement
    • Communication Planning
    • Operating Model Development
    • Process Design
    • Root Cause Analysis

  • Nice to have Competencies:
    • Transformation Roadmap Development
    • Organization Design
    • Business Case Development
    • Change Management

  • Functional Knowledge:
    • Finance
    • Human Resources
    • Risk Management
    • Legal
    • Compliance


  • Strong leadership skills and presence; can lead through influence / without formal authority
  • Can work effectively in a team-based collaborative model
  • Thinks business first but quickly grasps and can be conversant in digital technologies and their application to business processes and models
  • Innovative and curious, and readily able to think outside of the box
  • Communicates effectively and impactfully to all levels of an organization, from line workers to Board members; proficient to expert use of PowerPoint presentation for story-telling relative to the business case for change, the results of analysis, and the plan forward
  • Self-starter who brings high sense of urgency to assignments and goals
  • Comfortable with ambiguity and change
  • Passionate about improving employee and customer experience
  • Strong desire to engage employees to improve an organization
  • Has strong project management skills, but deploys a flexible approach to meet the needs of a broad group of diverse stakeholders
  • Balances analytical and creative abilities
  • Detail oriented and effective multi-tasker


Job Family Group:

Business Strategy, Management & Administration


Job Family:

Business Process Re-Engineering


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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