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SVP, Head of Customer Decision Platforms, APAC & EMEA

Job Req ID 21353690 Primary Location Singapore, Singapore Job Category Decision Management
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The Business Analytics Grp Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Excellent commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.


  • Lead the transformation of sales and service from product to customer
  • Assess implementation options and build sponsorship for investment and transformation
  • Ensure support for key initiatives in wealth and digital
  • Work closely with technology to develop and deliver new platforms
  • Ensure effective integration with data, models and messaging platforms to achieve agile delivery of new use-cases
  • Continuously improve strategy, talent, processes and tools to deliver world-class capability
  • Build partnerships with teams in region and countries to develop, align and drive delivery
  • Appropriately assess and manage risk and apply sound ethical judgment


  • 10 years’ experience of using data to drive customer engagement
  • Degree in information technology or equivalent experience
  • Demonstrated skills in the big data ecosystem: Hadoop, Spark, Kafka, NoSQL etc.
  • Demonstrated skills in digital interaction and marketing
  • Ability to develop and deliver strategic solutions – working in a complex world and making it simple
  • Ability to develop and communicate compelling narratives to non-technical audiences
  • Strong networking and communication skills to guide, influence and convince business leaders, colleagues and partners
  • Citi champions a strategy of diversity and inclusion


  • Bachelors/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:

Decision Management


Job Family:

Business Analysis


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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