Singapore and ASEAN Senior Business Manager

The Business Manager is a senior level position responsible for the overall administrative activities of the Singapore and ASEAN Operations & Technology function, and partners with the wider Asia Pacific Business Management community in delivery capabilities to the region in line with key priorities. Key tasks may include performance reporting, human capital initiatives, managing external audits, business continuity activities, and addressing regulatory issues,. The Business Manager coordinates and manages activities such as the tracking of business financials, human capital initiatives, as well as other ad hoc initiatives and projects as necessary.

Responsibilities:

• Drive initiatives, influence the adoption of new standards, and oversee aspects of the regional and country O&T priorities by implementing processes and governance, and supporting change efforts

• Provide in-depth analysis and critical thinking to define problems, identify potential gaps, perform impact and root-cause analysis, develop creative solutions that influence decisions of key business partners

• Apply comprehensive understanding of how multiple areas collectively integrate to contribute towards achieving business objectives

• Analyze data from multiple sources to validate assumptions and develop and drive key insights and actions to create and prepare reports, metrics and presentations for review by senior partners

• Embrace a customer value mindset and apply this forward thinking mentality to projects and efficiency opportunities across the broader organization ensuring up to date documentation, governance, productivity, and staff optimization

• Act as a trusted partner alongside various leaders to provide direction and support for O&T’s goals and key initiatives to achieve optimal results

• Set clear role of responsibilities, accountabilities, and performance expectations that measure success for team members

• Directly impact the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams by providing mentoring and training to junior members of the team and support team members individual development

• Actively contribute towards self-development by creating and following development plans based on discussions with management

• Serve as communications lead on strategy development and execution for internal business messaging

• Advance organization/people strategy goals including communications strategy, talent strategy, and employee engagement initiatives

• Assist leadership/Chief of Staff in promoting and executing communications program

• Drive productivity/ cost savings initiatives in partnership with the senior management team

• Participate in People Engagement Working Group and promote Voice of the Employee (VOE) communications

• Identify and develop business content for deployment, to enhance brand awareness with stakeholders and clients

• Advise, write and edit on company-wide communications

• Develop and maintain communication standards and procedures; serve as subject matter expert on communication tools and applications

• Develop monthly communications metrics to monitor and measure impact of the communication plan

• Participate in leadership meetings to assess scope of communications needs, educate leadership on strategy, and make recommendations for achieving desired impact

• Complete financial deliverables including monthly forecasts, the annual investment process, client reporting and ad hoc requests

• Leverage technology and tools to enable communications and generate excitement and interest in risk communications

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience in large-scale financial institutions or business support

• Experience in operations and/or technology preferred

• Demonstrated expertise of Microsoft Office product suite; basic macro coding experience and proficiency in Microsoft Access and PowerPoint preferred

• Consistently demonstrates clear and concise written and verbal communication skills

• A detail oriented individual who has confidence with reports, metrics and presentations

• Demonstrated working knowledge of financial services industry

Education:

• Bachelor’s Degree/University degree or equivalent experience

• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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