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Sales Support Specialist, Citi Velocity - Assistant Vice President

Job Req ID 21345535 Primary Location Singapore, Singapore Job Category Institutional Sales
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Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Department Overview:

Citi Velocity Helpdesk operates on a global 24 hour basis covering trading centers in Asia Pacific, Europe, and North America.  The candidate will work closely with colleagues in other regions to ensure successful operation as a global team using a “follow the sun” service model.

Role Overview:

We are seeking a highly motivated candidate to join the Citi Velocity Client Services Desk.

Citi Velocity is a web portal that aggregates Citi Research, trading desk commentary, quantitative models, data and analytical tools for the Citi Sales & Trading business. The role of the Client Service Representative is to provide exceptional client service in support of the platform.

The successful candidate will join the Client Services Desk in and will work with the respective Sales team to provide a high level service across internal and external applications.  The candidate will also be focused on driving efficiency initiatives to elevate the customer experience and find process improvements for BAU tasks.

Key Responsibilities:

  • Provide best-in-class support service to a geographically diverse user base which will include Japan so this role will require some level of Japanese

  • Communicate clearly and concisely - executive presence for dealing with internal senior management as well as client empathy to resolve issues and queries in a timely fashion.

  • Generate sales leads from client inquiries regarding platform content or capabilities.

  • Strong process awareness and ability to manage incidents, problems and customer escalations.

  • Prioritize criticality of the requests within the shift ensuring important requests are given due priority.

  • Liaise with partner support teams for request processing and escalations.

  • Collaborate effectively with colleagues globally, sharing information and knowledge effectively.

  • Strong leadership skills and ability to mobilize and influence teams, both internal and external that are not in direct reporting line.

  • Fully understand and comply with all audit, regulatory and compliance directives.

Qualifications:

  • Bachelor’s degree or equivalent experience

  • Experience and/or knowledge of financial & banking industry is a plus

Knowledge/Experience:

  • Experience in e-Trading Client Services or associated Operations group in a high availability/mission critical environment

  • Demonstrated ability to learn new business concepts quickly

  • Demonstrated ability to efficiently problem solve in time critical scenarios

  • Demonstrated success interacting with management and Sales team

Competencies:

  • Excellent verbal, written and interpersonal communication skills

  • Ability to think clearly, analyze and resolve problems with good judgment

  • Ability to work at strategic and tactical operational levels

  • Ability to promote positive work environment

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Job Family Group:

Institutional Sales

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Job Family:

Institutional Sales Support

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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  • Meaningful career opportunities thanks to a physical presence in over 98 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

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