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Regional Core Operations Control and Compliance

Job Req ID 22569401 Location(s) Singapore, Singapore Job Category Operations - Services
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  • As key function within Consumer Operations, the incumbent will support on risk and controls covering Core Operations on Retail banking, Cards and other consumer products (including payment, processing and statement/print operation.
  • This role will report to the Regional Consumer Operations Risk and Control Senior Officer
  • The successful candidate will support Regional Risk and Control Operations lead to:
    • Provide guidance on process/policy related issues and coordinate audit/control/regulatory assessments across EMEA APAC markets
    • Monitor and escalate evolving risks, changing business requirements, and regulatory environments that lead to critical enhancements to the Manager’s Control Assessment (MCA) program
    • Track and monitor on Red reportable/ aging general ledgers and Issues /Corrective Actions Plans for timely closure
    • Regularly review on operations process to align with business strategy and cater for changes arising from evolving issues, trends and emerging risks
  • Partner closely with Regional Country Consumer Business Operational Risk and Control (CBORC) to support implementation of regional control initiatives and engage in respective controls strategy, governance and framework. Help drive a strong control culture amongst country teams and ensure permanent audit readiness through proactive risk management and issue self-identification
  • Challenge, as appropriate, existing control frameworks to drive meaningful improvement in efficiency/experience without sacrificing operational assurance
  • Support root cause analysis of material risk events and control breaks, work with countries to establish effective feedback loop to augment control management and share lessons learned with all markets to ensure no repeat events
  • Annually manage ARA refresh exercise for on Operations MCA and implement with countries
  • Track quarterly countries' MCA ratings. Where rating is "Enhancement Needed" and below, to perform further analysis with countries and Pillar Lead to determine if there is need for control enhancement
  • On a need basis, support deliverables as part of audit field work


  • The ideal candidate will meet the following requirements
  • Bachelor's Degree, with minimum 5 years of experience
  • 2+ years’ experience in a control/audit function. Additional experience in operations a plus
  • Excellent interpersonal and communication skills, both written and verbal
  • Will be highly motivated, independently motivated, and strong performer with a balanced blend of analytical and problem-solving skills
  • Should demonstrate a commitment to quality and strong attention to detail
  • Ability to develop and maintain key relationships across the in-country and regional office to enable research, reporting, and execution on changes as required
  • Proactive and resourceful problem solver
  • Ability to work independently, interface and execute with a sense of urgency and to deliver on tasks effectively and efficiently.

Education Level: Bachelor's Degree

Job Category: Compliance and Control

Schedule: Full-time

Shift: Day Job

Employee Status: Regular

Travel: No

Grade/Level: C12

Relocation: No


Job Family Group:

Operations - Services


Job Family:

Credit Maintenance


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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