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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Markets Operations - FX/FI/MM Operations Manager

Job Req ID 22476560 Primary Location Singapore, Singapore Job Category Operations - Transaction Services
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Organization Overview:

Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in our People and their development. We are transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion.

We are a dynamic, global, and diverse Organization, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative& Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.

Our Operations groups are core to the success of the Markets business and have significant impact across the lifecycle of a trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a Client relationship group, dedicated to overseeing the Organizational service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first-class experience when doing business with Citi.

Our Business Intelligence and Process Re-engineering group works alongside our Operations teams delivering automation solutions to solve for operational challenges. We partner with Citi’s innovation labs to drive optimization, and overall play a pivotal role in enabling us to transform to achieve our target operating model.

Our Technology partners develop and implement a wide range of applications that support the Operations, Change, Design and Implementation groups in providing innovative products and solutions. We have re-imagined how to provide technology and service in our domain through the alignment of our team vision, culture, and aggressive retirement plan for legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore and be adventurous whilst taking measured risk, adopting safe practices to protect the firm. Data lineage and optimization is core to how we develop our eco system. We are growing our capabilities using artificial intelligence, natural language processing and machine learning.

Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm, and our reputation.

We work closely with our external global peers, partners, and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes and drive strategy across our industry.

Job Purpose:

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oReporting into Singapore Markets Ops Senior Leadership Team, the primary responsibility of this Senior Operations Manager will be

o Proactive engagement with Singapore country and APAC regional stakeholders (Business, Technology, Finance/PCG, Operations) in order to support the business and clients trading in Markets products, including but not limited to FX, Money Markets and Fixed Income.

o Drive and implement sustainable processes, automation/migration initiatives, and standard adherence to policies.

o Working very closely with Operations Control on developing and adhering to an effective control framework that fully meets Audit, Compliance and Regulatory requirements; delivery of periodic presentations to external regulators as required.

o Involvement in shaping/building standardized and sustainable operational workflow and service standards for new product/production variations launches by APAC FXLM business. ie. NPAC process.

o Ensuring robust infrastructure and tools (Dashboards, MIS, Alerts etc.) are in place to effectively manage risk and service our clients to a high standard.

o Involved in preparing & publishing strong MIS information for regular Management Updates

o High level of focus on digitization, automation and elimination of manual touch points (MTP).

People Agenda:

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oImplementing a successful People and Engagement strategy to help attract, develop, retain and recognize a diverse and talented global workforce 

oPromoting a culture of continuous improvement and cultivating a robust service and control environment

oEngaging with and leading our People.  Developing effective and diverse teams across a global footprint

oCoaching and mentoring our People.  Ensuring effective one to one discussion. Providing direction, feedback, support, and encouragement for career development

oChampioning diversity and inclusion to create a working environment which allows our People to thrive and excel

Qualifications and Skills:

·

oDegree or equivalent work experience preferred

o5-8+ years of experience in Tier 1 global financial institutions including extensive experience in handling large projects delivering operational activities, especially in FX, Money Market, Fixed Income products.

oExperience delivering strategic change programmes spanning multiple years in a fast paced, large global financial services firm, ideally in an operations organization

oEnergetic, flexible, collaborative, and proactive; a leader who can positively and productively add product impact to both strategic and tactical technology

oStrong, influential communicator who is articulate and concise, demonstrated success interacting with senior management both in the business, corporate functions as well as the Operations, Business and Technology environments

oStrong risk management and control mindset

oProvides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources

oSelf-reliant, good problem solver, results oriented

oDemonstrated experience leading people and developing effective and diverse teams.

oAbility to establish and build trust with professionals throughout the business as a leader, advisor and business partner to the organization with a clear client orientation.

oStrong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.

oAbility to conceptualize aspects of the organization’s model and its future development.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Transaction Capture Services

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

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