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Global Functions Technology APAC Chief of Staff - VP (Hybrid)

Job Req ID 22596301 Location(s) Singapore, Singapore Job Category Business Strategy, Management & Administration
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Global Functions Technology APAC Chief of Staff – VP

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

Global Functions Technology is a diverse organization comprised of more than 15,000 talented professionals with some of the brightest minds – all working together to realize Citi’s Vision of growth and economic progress. As a group, we partner with the Finance, Risk, Compliance, and Human Resources teams to drive the delivery of innovative technology solutions using common data, analytics, and platforms. Our technology operates in real-time environments, capturing and managing market, transaction, and accounting data, as well as the data from millions of customers daily. Our solutions cover all products and geographies in which Citi does business. We are the backbone for reporting across the bank, satisfying our regulatory commitments, enabling our businesses to be nimbler and helping to safeguard customer assets through highly effective controls.

Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Job Overview

The APAC Chief of Staff function is part of the Global Functions Technology (GFT) Business Office within the GFT Chief Operating Office. The role serves as a strategic advisor and counsel to the leader within GFT that they support.  Chief of Staff support the delivery of the group’s strategic programs and organization as well as keeping senior clients and stakeholders informed on day to day activities of the operations. This is achieved through driving activities to meet strategic organizational goals and managing the many tasks that are critical to the efficient and effective operation of the Business Function including financial and resource management. They are responsible for helping executive leaders manage change and translate the strategic vision to their teams and internal partners, stakeholders and employees. They help achieve integrated organizational goals by defining objectives, measures and protocols, providing the vision and ensuring plans are aligned, facilitating collaboration, and monitoring progress.


  • Drive administrative, operational, reporting and quality improvements through partnership with internal teams.
  • Manage financial control by applying a comprehensive understanding of the department Profit & Loss (P&L), including appropriate forecasting, accruals, client allocations, the impact of capitalization, recovery and fixed price contracts in order to improve operational efficiency and productivity.
  • Responsible for all cross product technology, regulatory and administrative duties in conjunction with the team, including financial, staffing, quality, risk and regulatory matters.
  • Execute vendor management activities, including ensuring legal requirements are met and coordinating contract negotiation and processing.
  • Provide oversight of the Business Critical Milestone Reporting process and other reporting processes to ensure quality, efficiency and accuracy.
  • Ensure headcount is accurate, real estate is inventoried and planned, and onboarding and termination of resources are managed.
  • Work with Technology leadership to support the Workforce strategy as well as the Communication strategy for the Business Function.
  • Enhance and monitor business management routines and disciplines for your team’s compliance with corporate policies.
  • Conduct analyses to drive further insights and promote continuous process improvement to best practices for the team.
  • Work with Business Managers to ensure clear and timely reporting of new and emerging business management issues to senior management.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
  • Other administrative duties and ad hoc projects, as necessary
  • Liaise with Finance, Technology, Risk and Control, PMO, HR, Vendor Management and other Business Office teams to build and maintain the appropriate supporting infrastructure for business management.


  • Experience in global and complex settings with multiple stakeholders.
  • Strong proven track record in financial analysis and reporting, preferably in a technology or software development organization.
  • Candidate should be experienced in program budgeting, expense tracking and vendor financial management.
  • Strong Project Management skills
  • Strong Resource Management skills with global teams
  • Strong leadership, interpersonal and relationship-building skills.
  • Excellent Analytical skills.
  • Excellent Microsoft Office skills in Excel, Access, PowerPoint.
  • Strong team player and work effectively in a matrix organization.
  • Proven ability to work in high-pressure environments
  • Consistently demonstrate clear and concise written and verbal communication
  • Able to adapt quickly to new tools and processes.


  • Bachelor's degree/University degree or equivalent experience
  • Master's degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.



Job Family Group:

Business Strategy, Management & Administration


Job Family:

Business Administration


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

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We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

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