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Digital Client Care Manager

Job Req ID 22579399 Location(s) Singapore, Singapore Job Category Private Client Coverage
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IPB – Digital Client Care Manager

As part of a dynamic business serving the Offshore Affluent clients in the Asia pacific region and beyond, we are looking for a Digital Client Care Manager to join our world-class team.
At Citi, we have a passion to help clients move from their aspirations to achievement that has defined our values for over 200 years. Our company has been one of the foundational components of today’s modern financial infrastructure—this gives us a level of unmatched expertise in tackling the world’s most complex challenges and connecting across capabilities to enable lasting progress for our clients.


Job Description:
As a Digital Client Care Manager for digital bank, you will be supporting clients with service focused objectives to support and develop the client relationship primarily through online technologies using digitally collaborative tools such as virtual remote engagement, Live Chat and seamless STP digital solutions.
Focus of this role would be to provide client service and effective solutions to Digital banking clients through processing of instructions and other account maintenance functions. Together in partnership with our other team members and departments, you will also get to learn, test and enable the adoption of technology for journey usage in Digital bank. Maintaining a high standard of service quality and adherence to Citibank’s policies, AML and compliance standards is mandatory.


This role is a fundamental part of the frontline delivery and performance. Your success would be based on your ability to deepen your service relationship with clients, better support the Digital Engagement Managers as well as being an excellent team player with your colleagues in the Digital Client Care team.
If you share our vision to cater to the digitally savvy, growing segment of digital adopters and millennials. Understand the need to strategically place ourselves in the new digital economy, then join our dynamic IPB Digital bank team to build tomorrow, today!


Qualifications and responsibilities:
Candidate should have at least 3 – 5 years’ experience in the role of a Client Service Officer, Operations, Sales or Service Relationship Manager or an Assistant Relationship Manager with the ability to build, service and develop client relationships.


The candidate will meet the following requirements:
• Possess a client-first mindset, friendly and possess a good level of maturity when handling clients and colleagues.
• Be proactive and supportive of the Digital Engagement Managers and IPB Business to grow the franchise and provision of suggested servicing ideas for Digital through to Client obsession council.
• Bachelor’s degree or Diploma from reputable institutions
• Ability to process client-initiated instructions such as funds transfer; investment subscriptions ensuring timeliness, accuracy, completeness and robustness in the verification process.
• Ability to provide guidance to move the clients to self - directed servicing via our communication channels to help clients be independent online.
• Demonstrate effectiveness as maker/checker/authorizer measured via operating loss and CSLM.
• Take full ownership for end-to-end processing to ensure clients’ instructions have been completed.
• Multi-task and prioritize work responsibilities ensuring sufficient attention and support is provided to the Digital Engagement Manager that you are working with.
At Citi, we groom the leaders of today and tomorrow. Take the opportunity to embark on a challenging, fulfilling and rewarding career with one of the world’s most respected financial institutions now.

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Job Family Group:

Private Client Coverage

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Job Family:

Client Services

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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