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Career Opportunity

Decision Management Business Analyst, Cards and Personal Loans

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Decision Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18073844


About the role:

  • A rewarding career opportunity with Citibank Singapore Ltd’s country analytics team, Decision Management. This position will be for Cards Analytics, a decision science analyst to partner with business stakeholders to provide analytics solutions for business growth.


  • Analyze, consult and advise business partners on data-driven pitch for merchant tie-ups
  • Develop machine learning use cases and partner with Regional Decision Management to design UAT and deploy machine learning algorithms in Citi IT infrastructure
  • Proactively identify and advise business managers revenue growth opportunities by analyzing real-time spend transactions and customer behavior patterns
  • Keeps updated on usage deals in market through web analytics in Citi ecosystems via avid programming
  • Partner with analytics team, digital journey owners and product managers to transform traditional CRM marketing into algorithmic data driven portfolio management
  • Redesign marketing journeys for consumer banking products by integrating leveraging custom segmentation from analytics team and customer DNA signals from data scientists with personas from marketing team
  • Deliver real time personalization through reinforcement learning, ROI performance of channels, media mix modelling and marketing funnel analysis and systematically deploy customized offers via digital platforms
  • Sense for biasness in business requirements, frame the business problem, structure the analytical approach and advise the stakeholders with information which is incremental to decision making
  • Maximize effectiveness of key digital product touchpoints through DMP modelling, behavioural data tracking and offer optimization through an omni-channel strategy across Mobile and Social media channels
  • Check campaign programming, perform UTT testing and case validation. Investigate and trouble-shoot on existing Campaigns/Codes issues
  • Work closely with offshore campaign management team to ensure timeliness and accuracy
  • Communicate methodology and results to technical and non-technical audiences
  • Participate in the regular organization’s strategy/management meetings to review KPI performance and recommend the next steps


Required Qualifications:

  • Bold, curious, resilient leader who is adaptable and is able to operate independently in ambiguous situations and fast pace business environment
  • Fast learner and is able to pick up knowledge of banking products and ecosystem within 45 days
  • Thinks out of the box and drives business transformation initiatives
  • 3-5 years of experience in AI/Machine Learning techniques
  • Proficient programming skills in SQL, Phyton and R
  • Good experience working in big data technologies such as Apache Spark, Hive and Hadoop
  • Good knowledge of Tensorflow (Open AI libraries are a plus)
  • Experience in No-Sql databases like MongoDB, Cassandra or DynamoDB
  • Working knowledge of distributed memory systems such as Redis and Memcache
  • Strong communication and good presentation skills to manage both technical and non-technical

Preferred qualifications:

  • Computer Science or Software engineering background.
  • Degree in mathematics, statistics or econometrics will be a plus
  • Prior experience in ecommerce or online retail is a must
  • Prior experience in Fintech or open banking will be a plus
  • Extensive hands-on experience in building solutions for large-scale data infrastructure
  • Excellent analytical skills and critical thinking