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Core Operations Transformation Manager-Hybrid

Singapore, Singapore

Job Req ID 22550620
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Citi is undergoing a Transformation to modernize and simplify the bank. We’re raising the bar and taking the opportunity to reevaluate the way we do business. This includes fostering a culture of curiosity and excellence and shifting our mindset to be simpler and data driven, making Citi an easier place to work and improving client experience. If you’re ready to be at the forefront of Transformation while taking your career to the next level, we invite you to come and join us!

Success Profile

As one of the world’s most global banks, Citi gives you the tools to make a difference. Through Transformation, we’re building the future of the bank and shaping the banking industry. Citi employs over 220,000 individuals located around the world, encompassing a broad range of teams, roles, cultures and backgrounds. Some of the skills that will make you successful in this role include:

  • Cross-Functional Collaboration
  • Credible Challenge
  • Risk Management
  • Data and Results Driven
  • Accountable
  • Adaptable


The Core Operations Transformation Manager role reports to the Core Operations head and will be responsible for driving operational transformation and expense management to achieve business goals. The role be partnering businesses as well as local and regional partners to simplify, re-engineer and automate the Core Operations processes, leveraging RPA and other tools. The role will also support the Core Operations Head in the day-to-day running of the function which may include adhoc responsibilities/tasks.

Abilities, Roles and Responsibilities

  • Responsible for driving operational transformation and expense management to achieve business goals
  • Work across different functions within business and including working with global/regional/CSC teams to deliver projects/initiatives
  • Champion the automation drive in Core Operations using Robotics Process Automation & other emerging technology/tools
  • Grasp and assimilate information throughout multiple business units and make / influence fact-based hypothesis
  • Support the Core Operations function on overall expense management goals, including monthly expense plan and outlook as well as annual expense/budget planning
  • Showcase Core Operations function using available data such as volume (MIS), trends etc and put together management slides deck communications
  • Support the Core Operations Head and unit heads on the daily running of the team that may include adhoc tasks

Qualifications and Skills

  • Degree holder with about 8-10 years of substantial experience in Operations management
  • Able to work independently and able to deliver under time constraints
  • Ability to communicate enhancement and changes to processes/platforms with partners in IT and work to drive change
  • Excellent written and verbal communication skills, especially under high pressure situations
  • Meticulous and eye for detail
  • Excellent communication and interpersonal skills
  • Good understanding of basic accounting and financial planning and analysis concepts
  • Process Improvement skills
  • Proficiency with Microsoft Office (MS access, MS excel, Power point)
  • Project Management Skills


Job Family Group:

Operations - Transaction Services


Job Family:

Transaction Capture Services


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Success Stories

Usman B.

Usman B.

“By joining Transformation, you will be at the center of driving change at Citi. You’ll help us lay the foundation to make this a better place to work and do business by implementing sound risk and controls. This team will give you a launchpad of endless opportunities to grow as a professional and challenge yourself while working across various functions.”

Risk & Controls Transformation Lead
New York

Cynthia D.

Cynthia D.

“Citi hires people for their potential and not just their experience. This gives people, including myself, the opportunity to try different roles and explore new careers. Transformation at Citi is a new adventure and will challenge how we do things at Citi: with clients, with regulators and with our peers.”

Mexico Transformation Head

Dan F.

Dan F.

“Data Transformation is a great area to be a part of at Citi. Data is at the heart of our business and ensuring that our data is of good quality with clear ownership is imperative to our success.”

Data Operating Model and Governance Program Lead
New York


Shahzad A.

“This is an exciting area to work in at Citi! Being part of Transforming a 200+ year-old institution is a once in a lifetime opportunity. This is relatively new work, so not only you can learn new skills and get exposure, but you can play a pivotal role in shaping the Citi of the future.”

Data Tooling and Capability Head

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