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Business Continuity & Crisis Management Senior Analyst - Hybrid

Job Req ID 22584117 Location(s) Singapore, Singapore Job Category Corporate Services
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The Business Continuity & Crisis Management Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub- function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.


  • Oversight of the implementation of the CoB Policy and Standards requirements and other CoB Program elements, including Completion of BIAs (Business Impact Analysis), BRPs (Business Recovery Plans), and CMPs (Crisis Management Plans). Coordination of the testing of BRPs and CMPs, Management reporting and escalation of issues, Training, and awareness.
  • Oversees business unit compliance with local and Global Business Continuity-related regulations in conjunction with the local compliance officer and the regional Business Continuity Management Team(s). 
  • Provides direction and support to all Business Recovery Coordinators within the Country.
  • Country Implementation of CoB Crisis Management Standards, Pandemic Deputy Coordinator responsible for delivering all requirements as outlined in the CoB Infectious Disease (pandemic) Operating Plan. 
  • Responsible for ensuring the Country Level Crisis Management Plan is complete, compliant, and maintained according to CoB Crisis Management Standards. 
  • Manage crisis management exercises and CoB drills.
  • Responsible for CoB recovery site requirements and coordination.
  • Be a subject matter expert by understanding and implementing requirements relevant to Citi policies, legal and regulatory requirements that impact CoB.
  • Collaborates with senior business leaders to achieve CoB program goals and objectives.
  • Builds relationships with management to garner support and raise the profile of CoB Officers in the business.
  • Provides oversight to ensure that processes and projects are completed in a timely manner.
  • Monitors corrective action plans and remediation efforts in response to security events, assessment, and audit results.
  • Maintains up-to-date knowledge of the status of all CoB programs and initiatives in the Country.


  • Bachelor’s/University degree or equivalent experience.
  • 5-8 years of experience in Continuity of Business, Risk & Control, Compliance or Risk Management.
  • 2+ years of experience working with internal/external audit/regulatory groups is preferred.
  • Must have good knowledge of Microsoft Excel / Power Point / Word.  
  • Strong collaborative and communication skills.
  • Strong execution skill in a multi-tasking mode is critical.
  • Ability to operate in diverse environments and cultures.
  • Must be highly organized and have strong project management skills.
  • Organized, self-motivated and able to work independently with minimal supervision in a fast-paced environment and with tight schedules


Job Family Group:

Corporate Services


Job Family:

COB & Crisis Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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