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Citigold Private Client Sales Head, Director

Job Req ID 22548052 Location(s) Singapore, Singapore Job Category Consumer Sales
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The Retail Area Senior Group Manager is a senior-level management position responsible for providing full leadership and direction to a team of employees and growing sales and client base in coordination with the Consumer Sales team. The overall objective of this role is to lead a team, grow sales, build customer loyalty and recommend the development of business strategies or initiatives. Responsibilities may also include the management of activities by external organizations and the direct management of individuals and sales teams.


  • Directly manage 8-10 branches and provide leadership, mentoring and coaching support to 2-4 Area Directors (25-45 branches) through matrix reporting relationship
  • Responsible for delivering sales performance, customer satisfaction and operational excellence
  • Ensure consistent execution of national and divisional priorities and a disciplined and consistent sales and service management process
  • Oversee and lead implementation of activities in a defined geography including implementation of Smart Banking models, Citigold investment, marketing events/activities and transformational digital strategies
  • Lead teams to approach and engage clients in both traditional and non-traditional, open architecture branch settings to identify and meet the financial needs of clients
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • 15+ years of relevant experience
  • Experience in people management
  • Experience in sales management, retail banking or related business
  • Experience managing customer feedback/customer satisfaction processes, mentoring peers and working in a matrix organization
  • Demonstrated ability to foster teamwork, lead, coach, motivate and influence team and colleagues
  • Proven success in sales, service, operations, and employee retention
  • Knowledge of banking and banking-type products
  • Consistently demonstrate clear and concise written and verbal communication
  • Demonstrated presentation, leadership, analytical and problem-solving skills
  • Proven ability to address issues with thoughtfulness and urgency, inspire others and be self-motivated and innovative


  • Bachelor's degree/University degree or equivalent experience
  • Master's degree preferred


Job Family Group:

Consumer Sales


Job Family:

Branch Sales


Time Type:

Full time


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