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CGW Retail Bank Business Risk and Controls Manager (AVP)

Job Req ID 22584111 Location(s) Singapore, Singapore Job Category Compliance and Control
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Job Responsibilities

You are responsible to develop and maintain a strong control and compliance environment for FATCA, CRS and Qualified Intermediary (QI) for Citi Global Wealth Retail Banking. 

  • Manage and provide support on FATCA, CRS, and Qualified Intermediary (QI) processes for all units within Citibank Singapore Ltd.

  • Perform the annual pre-existing due diligence exercise on existing and new high value customers.  

  • Partner Operations unit to complete the annual tax documents re-solicitation exercise to undocumented customers or customers with tax documents expiring at year end.

  • Provide an oversight to the various units which performs any FATCA, CRS functions/controls ensuring they adhere to the standards. 

  • Work with stakeholders and ensure all attestations for FATCA, CRS and QI are done timely.

  • Lead and execute changes on any implementation of new or revised process and controls with due consideration on the business needs and risk and control.

  • Actively involve key stakeholders in process design discussions to achieve full compliance with policy while balancing execution effectiveness and risk and control.

  • Ensure all related procedures by all units are current.

  • Conduct governance meeting with seniors.

  • Facilitate annual FATCA Responsible Officer attestation. 

  • Manage any classroom and online training including training the staff. 

  • Attend weekly calls with Regional SME and support/participate in system enhancement or development projects.

  • Responsible for all audit review preparations and corrective action plan implementations.

  • Partner with Operations unit to review the reports generated by computer assisted auditing tools and techniques to identify anomalies and execute any remediation and clean-up activities.

  • Administer health check across units and coordinate any remediation and clean-up activities.

  • Work with various stakeholders on solutions for any gaps identified for FATCA, CRS and QI.

  • Perform quarterly self-assessment testing for FATCA, CRS, QI.


  • University degree in Business Administration or related majors.
  • Minimum 4 years of banking experience with a good understanding of consumer banking processes, risk and controls.
  • Experience in FATCA and CRS implementation.
  • Proficient in Microsoft Office is necessary.
  • Highly motivated individual with initiative, analytical and able to execute changes, manage tasks and stakeholders independently.
  • A team player and committed to delivering strong customer service to internal clients.
  • Strong written and communication skills.


Job Family Group:

Compliance and Control


Job Family:

Business Control


Time Type:

Full time


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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