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C11/C12 Client Manager

Job Req ID 22568790 Location(s) Singapore, Singapore Job Category Institutional Sales
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Our people make all the difference in our success.

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The APAC Investor Client Management team is looking to hire a client/data management professional into the team to cover Citi’s Pan Asia Client Management for Financial Institutions Sales and Solutions. The group is responsible for setting and executing Citi’s investor client strategy in the region. The hire will work with a range of sales, trading, research & management stakeholders across asset classes to drive the oversight and management of the Client Management in APAC and coordinate with counterparts in other regions. The team reports locally into the APAC Head of Financial Institutions Sales and Solutions and Relationship Management and into the Global COO for Markets Sales in New York.

Responsibilities:

  • Create further efficiencies in Sales Technology and continue to enhance architecture. Best equip our sales force with transformative data, tools, analytics, and visualizations, enabling a holistic view of relationships and client needs.

  • Perform frequent analysis to understand changes in client revenue and wallet share and to identify new revenue opportunities for the business.

  • Develop a 360-degree view of clients across Capital, Credit Risk, among other dimensions, to best support the client strategy and action plans in the region.

  • Actively participate in the development and adoption of global tech projects in APAC.

  • Continue to validate the scope of the data and report before disseminating to stakeholders. Disclose information which is relevant to the stakeholder’s business role on the need-to-know basis.

  • Review existing and legacy reports, decommission report if it is no longer relevant or required by stakeholders.

  • Understand clients’ business needs and work with internal partners to deliver solutions, adding value to clients and cross-selling Citi products.

  • Lead strong governance and controls.

  • Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance to ensure appropriate governance and control infrastructure.

  • Be familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Global Markets and Securities Services.

  • Adhere to all policies and procedures as defined by your role which will be communicated to you.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

  • Encourage the culture of proactive and enthusiastic way of operating, standing up & bringing new ideas forward, take responsibility for execution, "Can Do" attitude.

The ideal candidate will have experience working in ICG, supporting Institutional clients across different asset classes, with deep analytical and relationship skills, background in strategy development, data management, client management or the front office. The role will be based in Singapore reporting to the APAC Head of Client Management.

Qualifications:

  • 3-5 years of relevant experience

  • Proven analytical and organization skills

  • Consistently demonstrate clear and concise written and verbal communication

  • Demonstrated ability to be process oriented

  • Demonstrated ability to multitask in fast-paced environments

Education:

  • Bachelor's degree/University degree or equivalent experience

Knowledge/Experience:

The ideal candidate will have:

  • Experience working in Markets

  • Knowledge of industry developments with competitors, clients, market structure, regulation

  • Background in data management, business development, client management or the front office

Skills:

  • Strategic – experience of working with seniors and advising on strategic courses of action (acting as an owner)

  • Analytical – ability to work with large amounts of data and derive conclusions whilst highlighting limitations. Proficient with working in Excel & VBA, ability to transform data into actionable insights with Tableau, develop and deliver interactive guided analytics/ dashboards with QlikView.

  • Project management – ability to design, track and execute a project

  • Presentation – ability to frame and communicate findings powerfully using graphs and written communication

Competencies:

  • Personal impact – buy-in from senior stakeholders essential, gravitas, verbal & written communication

  • Team player – work alongside existing team members, help share best practices & develop each other, work collaboratively with a wide range of partners outside team

  • Strong work ethic – organized self-starter who owns analysis & deliverables, and is comfortable working on several initiatives in parallel

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success.

Citi is an Equal Opportunities Employer.

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Job Family Group:

Institutional Sales

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Job Family:

Investor Sales

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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