Application Support Intermediate Analyst - Officer - SINGAPORE

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Participates in disaster recovery testing
• Participate in application releases, from development, testing and deployment into production.
• perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.

As part of Fixed Income Technology, FI Data Service provide:

Data warehouse based on MSSQL and Hbase for various data storage

Services based on Solr for index searching

KAKFA for high-performance data pipelines, streaming analytics, data integration, and mission-critical applications

ELK for collecting app log information

ES for indexing and querying

Data Distribution and Caching infrastructure based on EMS and Gemfire which can handle transactional/time series data

Data transport infrastructure with the underlying backbone of Tibco RV message bus and Reuters TIBCO RV/RVRD, is used to exchange real time messages between publisher and consumers based on multicasting

Telemetry for automatic recording and transmission of data from systems in different locations for monitoring and analysis.

Various business reporting based on QlikView/Tableau

Education:

Bachelor’s/University degree or equivalent experience

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