Skip to main content



The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

APAC Middle Office Head of Implementations and Change

Job Req ID 21264081 Primary Location Singapore, Singapore Job Category Implementation
Apply Now

Job Purpose:

Responsibility for the delivery of APAC Implementations and Change book of work: ensuring to provide direction, resourcing coordination and prioritization, implementation, execution, control, reporting and completion of specific projects – in consistency with company strategy, commitments and goals. Noting that the book of work could include Global Clients in addition to APAC based.

Key Responsibilities:

  • Support the APAC stakeholders throughout the lifecycle of business opportunities (existing or new clients) when engaging with clients / prospects.
  • Management and execution of multiple high priority visible projects, including new client on-boarding
  • Day-to-day management of Middle Office Implementations and Change team, ensuring all required deliverables are fulfilled
  • Active management through goals, key performance and quality indicators with view of improving overall quality and timeliness of changes and on-boarding delivery
  • Active cooperation with Product, Technology and Clients with view of making products and services scalable and efficient
  • Capacity management and dynamic prioritization
  • Building effective relationships with production/BAU Middle Office teams globally, including creation of documentation describing cooperation, connections as well as roles and responsibilities
  • Building and maintenance of strong client relationships that enforce the quality of the Citi service
  • Very close cooperation with other Change and Implementation teams to work out standardized offering, procedures and operating model
  • Continual review of operational processes to highlight opportunities for improvement and efficiencies
  • Structured MIS provision to all stakeholders with regard to client changes status
  • Pro-active risk management and cooperation with necessary stakeholders in order to minimize operational & project risk and adherence to all Citi policies.
  • Performing appraisals and development discussions and provision of active support during business as usual
  • Recruitment and training new members of the team


  • The successful candidate should have an extensive knowledge, experience and exposure in Middle Office product (or related downstream processes) and applicants should be numerate, computer literate with the ability to understand new systems quickly. Preferred at least 10 years’ experience in the financial industry.
  • At least 5-10 years’ experience in leading teams through dynamic growth and delivering saves, planning capacity
  • Preferred: experience in running Change or Transformation projects for Middle Office
  • Excellent organizational and prioritization skills.
  • Independent, self-motivated and hard working
  • Ability to handle work pressure
  • Project management skills and ability to deliver big implementations across Middle Office processes
  • Good time management skills
  • Excellent communication skills (oral & written) – ready to lead meetings with partners and external Clients
  • A good level of decision-making is required and the jobholder should ensure that options are taken into account before decisions are made
  • Executive presence; ability to have voice heard
  • Time flexible (holiday schedule is Client based)
  • Good working knowledge of: project methodologies and tools, MS Project, MS Excel and PowerPoint


Job Family Group:



Job Family:

Implementation Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Apply Now
  • Join our team
    of 200,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 98 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Saved Jobs

You have no saved jobs

Previously Viewed Jobs

You have no viewed jobs