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Career Opportunity


  • Primary Location: China
  • Education: Bachelor's Degree
  • Job Function: Commercial and Business Sales
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 25 % of the Time
  • Job ID: 19012039


We’re looking for a Relationship Manager to join
our world-class team

Our Relationship Managers ensure that our clients have a remarkable experience with unparalleled service day after day. They’re the face, voice and protector of our Citi Commercial Bank (CCB) business, rallying our teams to build successful relationships. At the same time, they act as the sponsor who makes sure these relationships are sound, credit-qualified and meet our high standards.

Be a part of the work we do to enable progress
around the globe

At Citi, we have a drive to help clients move from ambition to achievement that’s
been in our DNA for over 200 years. Our company has been one of the foundational components of today’s modern financial infrastructure—this gives us a level of unmatched expertise in tackling the world’s most complex challenges and connecting across capabilities to enable lasting progress for our clients.
We attract and nurture local talent from all over the world, ensuring our people are
both deeply attuned to regional needs but also bring a global mindset to help clients, communities and nations move forward. Our culture is fueled by men and women with the passion to push beyond borders and boundaries, and the wisdom and courage to
do what’s right.
Citi’s Commercial Bank embodies our unique purpose as the global bank of choice for Small and Medium-sized Enterprises (SMEs) and Middle-Market-Enterprises (MME) who see us as trusted thought partners that bring simplicity in an increasingly complex world, client-centric solutions for long-term growth and pave the way for them to reach across borders and achieve their global vision.

Successful Relationship Managers should embody the
Citi Progress Maker DNA Markers®

Optimistic: The belief that tomorrow can be even better, the ability to see how
  • For CCB, that means a partner who provides creative client solutions and acts with integrity
Driven: Passionate self-starters, taking responsibility for their progress and the tough choices it may require
  • For CCB, that means a driver who advances the business and challenges the status quo
Resilient: The determination and confidence in self to forge onward and reimagine failure along the way
  • For CCB, that means a negotiator who closes sound deals while deepening existing relationships
Future focus: Curious to discover and embrace what’s next
  • For CCB, that means an owner who is accountable for both long- and short-term outcomes
Worldly outlook: Eager for exposure to ideas, experiences and opportunities beyond their borders
  • For CCB, that means an explorer who thrives on new experiences and embraces challenges
Generosity of spirit: Want to help more than just themselves
  • For CCB, that means a unifier who builds trust by understanding different perspectives

  1. Protector of Our Business: Ensure a sound control environment with respect to compliance, legal and regulatory requirements

On a daily basis, a Relationship Manager will be responsible
for the following

  • Actively calling on clients to deepen relationships and proactively owning, responding to and anticipating any future needs, challenges or risks
  • Ensuring that all activities are carried out to the highest ethical standards by generously devoting time to staying up to date on all local and internal compliance, control and operational regulations and flagging off any AML/franchise related issues and keep abreast of all policies & processes
  • Working with product specialists and subject matter experts across the bank to structure customized solutions that meet clients’ unique needs
  • Being future-focused in thinking and planning ahead for ways Citi can differentiate itself from competitors
  • Leveraging the expertise and capabilities of other Citi businesses to better achieve mutual business goals together
  • Keeping connected with influencers, industry associations, thought leaders and senior business contacts to expand their industry knowledge and deepen CCB’s relationship with these partners
  • Generously devoting time to mentoring and developing junior talent on how to provide sound solutions for clients
  • Structuring deals that balance risk and reward, so teams’ incentives align with acting in the clients’ interests
  • Driving innovation on the solutions we provide clients and further developing our business where necessary and appropriate
  • Close monitoring of client’s business trends and exposure
  • Cross-selling & Client Engagement - Developing and managing client relationships through regular client engagement to ensure revenue maximization and increasing Citi’s wallet share in overall banking arrangement
  • CA / Joint Risk Responsibilities with CLU – RM should work closely with CLU in preparing CAs and monitoring risk issues


A successful Relationship Manager has these skills

  • A deep understanding of their role as a key builder and protector of the strong CCB culture that enables our teams to deliver remarkable experiences to clients
  • A high level of expertise on credit products and process as well as a track record of providing sound credit judgment and compelling proposals to secure buy-in
  • An optimistic and proactive approach to finding new opportunities for clients, looking beyond immediate business silos and geographic borders
  • Strong financial and analytic skills, and the resilience to quickly adapt priorities based on the latest data insights
  • Ability to embrace new technology and understand the role digital plays in the experience we deliver for our clients

Typically, someone in this role has the following experience

  • Minimum 5 years of banking marketing or sales experience with sound track record
  • Solid relationship building and management skills and strong credit analytical skill
  • Good understanding of the behavior of local customers and their banking needs
  • Aggressive, ambitious and keen to create and follow up on business opportunities
  • Good command of Chinese and English in both oral and written communications
  • Bachelor degree or above