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Client Facilitation, Client Manager (VP)

Job Req ID 21399307 Primary Location Shanghai, China Job Category Institutional Sales
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  • Partner with Senior Asia Pacific/Global Investor Sales and Relationship Management to address and resolve client issues pertaining to Legal Documentation (e.g. ISDAs/CSAs), Regulatory Matters, Citi Collateral Guidelines (including their development and implementation), Onboarding Experience, and Ad-hoc requests including troubleshooting bespoke queries
  • Particular focus to be given to the Global Markets Platinum Clients and Regional Priority Clients
  • Proactive engagement with Senior Sales and Relationship Management on Client calls and visits to facilitate key initiatives
  • Subject matter expert and key point of contact within APAC Investor Sales & Relationship Management related to upcoming regulatory reform activity
  • Strong collaboration with internal Citi stakeholders including Legal, Credit Risk, Client Onboarding, Tax, Treasury, Client Strategy, Middle Office and Technology to review bespoke client requests, develop/implement guidelines, improve efficiencies and execute client strategy
  • Maintain strong partnership with Regional counterparts in EMEA and NAM to ensure sharing of knowledge and import/export of best practices.

Key Responsibilities:

  • Work closely with Investor Salesforce, Relationship Management, Senior Markets Originators (SMOs), APAC Regional Sales and Relationship Management Heads and Product Regional Heads to ensure Investor Sales Clients are experiencing best-in-class support in order to maintain/grow relationships with Citi
  • Ability to interpret current external regulations and internal policies and (quickly) apply to client situations. Coordination of internal Sales trainings and client education on Regulatory imperatives and contemporary Industry matters 
  • Proactively reach out to clients to inform them of key upcoming regulatory initiatives with Citi
  • Continuous development of APAC Framework to mirror current internal policies in place for NAM/EMEA Citi entities
  • Continuous development of internal technology allowing Client Facilitation’s solutions/end product to be utilized by Salesforce and Internal Stakeholders 


  • Excellent communication skills (written/verbal)
  • Self-starter with basic working knowledge and understanding of legal documents (e.g. ISDAs, CSAs, GMRAs/GLSAs, etc.), the Current Banking Regulatory Environment (Dodd-Frank, EMIR, FATCA, etc.) and the ability to navigate the internal structure of a large global organization such as Citi
  • Prior Experience (5-8 years) working in or supporting a Sales & Trading unit either as part of the Sales/Trading team, Legal, the Middle Office or Credit Risk.  Solid Legal Documentation understanding/training pertaining to Derivatives Trading a plus.
  • Product knowledge including Fixed Income, Equities, Derivatives, Financing and Commodities
  • Solid PowerPoint skills and the ability to run internal/external meetings with minimal managerial guidance

Education Level:

  • Bachelor’s Degree preferably with a concentration in Finance. Masters/Legal Degree a plus although not required.

Primary Location/Travel:

  • Primary Location: Shanghai, China
  • APAC Regional Travel (10%)


  • Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:

Institutional Sales


Job Family:

Institutional Sales Support


Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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