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Career Opportunity

VP - ATM Design & Construction Senior Project Manager

Locations: San Francisco, California, California Job Function: Corporate Services Employee Status: Regular Job ID: 20186512

This position will report directly to the Program Manager for Retail Design and Construction and will manage the ATM Rollout Program, as well as partner with Citibank North America (CBNA) to support strategy and execution of the retail network as Citi undertakes a major repositioning to lead the next generation of digital banking. The role will also include work related to ADA Compliance modification as well as COVID-19 ATM upgrades.

This role requires an understanding of the retail banking ATM operations and experience with delivering scalable roll out program in the retail industry.

Key Responsibilities:

1.Strategize, plan and implement the ATM Roll Out roll out program; Strengthen and contribute to the management of global standards and methodologies ensuring a consistent approach to the compliance, delivery and design of Citi branches across the region.

  • Collaborate with the Head of Retail and Consumer Business of North America in the evolution of the Smart branch strategy. 
  • Oversee the management and construction of the ATM Roll Out projects within North America to ensure timescales, designs/specifications, quality and costs are achieved within approved parameters.
  • Ensure direct, indirect, outsourced service providers and other vendors provide consistent, high-quality “best in class” services.         
  • Ensure compliance with corporate and local standards and procedures related to design approval (construction, sanitary, fire and premises occupation requirements, including permits and concessions).
  • Work with governmental and nongovernmental jurisdictional authorities for permitting, design approval, compliance and construction implementation.
  • Develop plans and budgets for review and approval.
  • Develop requests for proposals for outside consultant, construction and various other outsourced vendor services
  • Assist on all aspects of ATM Roll Out, POT design planning, engineering, procurement and construction closeout.
  • Monitor schedule and costs against the project estimates. Report significant variances and develop corrective action plans.
  • Work collaboratively with all potential stakeholders to develop comprehensive project plans based on approved funding. Project plans typically include: scope, schedule, cost, quality, roles and responsibilities, communication, risk and issue management. Obtain commitment to the plans.
  • Analyze bids and interview bidders to evaluate qualifications.
  • Work with governance and control organization to ensure governing standards are met.
  • Ensure adherence to corporate Policies and guidelines during the delivery process.
  • Ensure proper documentation is utilized to demonstrate assessment of potential risk.

2. Provide assistance and guidance for inspection and evaluation of prospective sites/buildings as part of due diligence exercises.

3. Manage the sustainability strategy and ensure the best practices for green Retail building into design and construction projects.

4. Coordinate with Capital Projects, Real Estate, Finance, Strategy, Relocations and other CRS teams, as needed, to develop and complete projects.

  • Review objectives, budgets and timelines to facilitate the approval of Capital Expenditure Proposals.
  • Manage the project portfolio financial budget (expense & capital).
  • Coordinate with Finance and outsourced service providers to develop budgets and update forecast by identifying Risks and Opportunities.

5. Control operational and reputational risk resulting from Citi’s Retail Real Estate operations.                                                                                                                     

6. Ensure adherence to Citi’s compliance and control framework, including the following:

  • Standards of conduct for employees
  • Process oversight and measurement
  • Sufficient approval authority levels
  • Appropriate skills and training for personnel
  • Testing for compliance controls
  • Manage preparedness, tracking, and execution of Continuity of Business Plan

7. Develop key metrics with the Program Manager linking retail performance to real estate.

  • Develop and manage processes for dashboard reporting, executive summaries, and monitoring progress against plan
  • Contribute to analysis & reporting, presentations, IEPs and other deliverables
  • Oversight of Retail MOR incorporating key metrics and monthly updates           

Job Skills/Qualifications:

  • 6+ years in a core Construction/Project management, preferably in the retail space
  • 5 plus years’ experience managing project vendors
  • Successful track record for completion of multi-million dollar projects on budget and within projected timelines
  • Demonstrated leadership and adaptability when facing unique challenges encountered on each project
  • Ability to persuade and influence others through developed communication and diplomacy skills with colleagues in other areas and occasional external customers
  • Experience and ease in interfacing with Senior Management
  • Very strong written, spoken and presentation communication skills
  • Demonstrated problem-solving skills
  • Strong meeting organization and facilitation skills
  • Team player with ability to handle strong personalities at all levels of the company
  • Technical proficiencies in Microsoft Office products (Word, Excel, PowerPoint) and Microsoft Project as well as industry standard project management tools.


Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US


Time Type :Full time


Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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