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Fraud Ops Manager

Job Req ID 21357689 Primary Location San Antonio, Texas; Jacksonville, Florida; Hagerstown, Maryland Job Category Operations - Services
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The Fraud Ops Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to develop fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanced methodology.


  • Manage an advanced Fraud Operations team's performance and execution
  • Manage escalations and root cause analysis for complex client impacts, and identify and resolve opportunities in procedure and servicing
  • Empowered to make decisions in unstructured environment thru risk based evaluation
  • Analyze fraud trends, conduct investigative research into fraud behavior and losses to determine the nature of fraud patterns
  • Manage department projects/ processes, including data sampling, design, validation, and implementation
  • Lead initiatives and analytical projects through completion
  • Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
  • Provides evaluative judgment based on information analysis in complicated and unique situations to solve complex issues
  • Ensure delivery of end results and contribute to the formulation of procedures
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
  • Demonstrates professional and positive engagement with internal and external partners
  • Liaisons and represents Fraud Operations with Partners and Senior Leadership within the organization to implement change


  • 5-8 years of experience in a related role
  • Experience in applying and developing advanced statistical models
  • Demonstrated ability to filter, prioritize and validate potentially complex and dynamic material from multiple sources
  • Ability to persuade and influence others and negotiate with third parties
  • Consistently demonstrates clear and concise written and verbal communication
  • Demonstrated ability to remain unbiased in a diverse working environment


  • Bachelor’s degree/University degree or equivalent experience

Role will be leading Retail Bank Fraud Operations groups, to include Incident Reporting Unity and Check Fraud.


Job Family Group:

Operations - Services


Job Family:

Fraud Operations


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

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