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AVP, Learning Design & Development Senior Analyst

Job Req ID 22439745 Primary Location San Antonio, Texas; Jacksonville, Florida; Meridian, Idaho; Tampa, Florida; Florence, Kentucky; Gray, Tennessee; Sioux Falls, South Dakota; Irving, Texas Job Category Human Resources
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The Learning Design and Development Senior Analyst consults and collaborates with other Learning Design and Development Senior Analysts, Learning Advisors, Business Partners, Subject Matter Experts, Trainers, and project teams to design and develop effective and engaging training. The Learning Design and Development Senior Analyst has a growth mindset, is adaptable and curious, and applies adult learning theories and Instructional Design methodology to create interactive training solutions using a variety of learning modalities, (mobile learning, web-based training, social learning, adaptive learning, self-directed learning, virtual and in-class facilitation, job aids and other training materials).


  • Develops training programs and learning materials using a variety of learning methodologies designed for classroom, self-directed and web-based delivery mediums; integrating adult learning theory and creativity into all design elements for the creation of an interactive and effective learning experience.
  • Determines and develops appropriate training solutions for assigned projects, based on the outcome of analyzing business needs, performance goals, and audience.
  • Create, deploy, and maintain eLearning media using tools such as Storyline, including: WBTs, Simulations, Scenario and game-based learning, Audio, Video, Websites, and additional media, as needed.
  • Participates in the program design process by conducting: needs assessments; task analysis; research of knowledge tasks; working with subject matter experts to validate content; and the creation of supporting design documents including story boards and mock-ups. Development includes: constructing end-user classroom materials, facilitator guides, assessments, and writing supporting documentation
  • Creates measurement strategy for client solutions to include the overall assessment approach.
  • Designs and develops data collection tools and methods to measure the impact of training.
  • Creates, deploys, and maintain eLearning media including: WBTs, Simulations, Scenario and game-based learning, Audio, Video, and additional media, as needed
  • Build engaging, impactful user interfaces, prototypes, and graphic design elements for use within websites and eLearning media; provide creative direction on interactivity, imagery and branding
  • Review and test internal, vendor created, and other media for use within the organization, and/or deployment via LMS systems
  • Researches current industry best practices in learning as well as eLearning and applies in instructional solutions


This position requires a bachelor’s degree, or comparable experience in eLearning, Instructional Design, or a related field and/or eLearning Technical Certifications from certified institutions and experience.

Other qualifications include:

  • 4 + years of Instructional Design/eLearning/multi-media/website development
  • Experience with the following content authoring tools: Articulate Storyline 3, Articulate 360, Adobe, Articulate Studio, Camtasia, SnagIt, and Adobe Creative Cloud applications such as Photoshop, Illustrator, Dreamweaver, Premier Pro, After Effects, and Audition
  • Knowledge of LMS systems, and creating compliant content that functions within an LMS
  • Knowledge of Web-based Training (WBT) creation, along with creation of media such as audio, video, custom animations/interactions, custom graphics, etc.
  • Instructional design – knowledge of adult learning principles, assessment, needs analysis, job task analysis
  • Experience providing instructional design across modalities (i.e. face-to-face, hybrid and online courses)
  • Visual design – knowledge and experience in how to craft the visual experience that works best with course content

  • Experience design – knowledge and experience in creating user interfaces that facilitates the best learning experience
  • Adult Education in a financial services and/or corporate setting a plus

Leadership Skills:

  • Ability to establish and/or build trust with teams, colleagues, and leaders
  • Effective written and oral communication skills
  • Ability to influence peers, direct manager, and specific business partners
  • Ability to network and partner with colleagues and business partners
  • Demonstrate adaptability; work well in ambiguous situations
  • Model personal development
  • Ability to work in a matrix organization
  • Work well in a team environment
  • Possess effective listening skills
  • Possess effective, solution-oriented problem-solving and negotiating skills
  • Ability to stay customer-focused
  • Ability to collaborate with peers, design, SMEs and specific business partners by clarifying deliverables and reinforcing outcomes


Job Family Group:

Human Resources


Job Family:

Talent, Development, Learning & Diversity


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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