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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

CCB Lending Platforms & Technology – Digital Lending Testing & Training Lead

Job Req ID 21262247 Primary Location Rutherford, New Jersey Job Category Product Management and Development
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Key Responsibilities include:

-Coordinate User Acceptance Testing of lending process related enhancements to various platforms, including development of test scripts, engagement of cross-functional testers, and tracking results.

-Develop strategy for platform user engagement, communication, and training delivery across multiple mediums, including intranet, emails/newsletters, virtual training sessions, events and written stories.

-Work with key stakeholders across the Commercial Business, Independent Risk, and Operations and Technology to develop and execute a strategy for platform user engagement.

-Plan and build relationships with subject matter experts (SMEs) to engage in tester, communications planning and align training activities to impact adoption of system and platform enhancements.

-Ensure that all communications are consistent in theme and messaging while aligning closely with the digital lending objectives.

-Develop and maintain strong relationships with Digital Lending Team, Risk Process Management & Optimization Team, and Technology

-Critical competencies for ideal candidate:

-Ability to communicate highly technical concepts to a business audience.

-Has a sense of urgency and a strong bias for action, yet has the ability to proactively recognize and resolve issues

-Maintains high levels of credibility with key stakeholders within the organization and holds self and others accountable for working in an inclusive way

-Exhibits confidence and agility during change and transition to rally others around a clear purpose/direction, and keep focus during uncertainty

-Skilled communicator with the ability to deeply connect with People: good listener, expresses ideas in a confident, organized and articulate manner and demonstrates advanced influence skills

-Global mindset: ability to work with teams across different functional groups in multiple countries and understanding customer trends through various regions.


-Bachelor’s Degree or equivalent work experience
-6+ years of experience in employee/senior leadership communications 
-Knowledge of commercial lending and credit underwriting processes.
-Strong verbal and written communication skills.
-Extreme proficiency in Microsoft Office Suite programs and Adobe Acrobat Professional 
-Demonstrated project management and decision making skills.
-Proven ability to work cross-functionally and meet multiple stakeholder needs.
-Strong communication skills and ability to communicate at multiple levels with multiple audiences.
-Strong attention to detail.
-Ability to translate complex, technical information for nontechnical audiences.
-Ability to work under tight deadlines.
-Experience managing multiple projects concurrently and consistently meeting project deliverables on time.
-Knowledge of commercial banking products and the competitive landscape of this business is a plus.


Job Family Group:

Product Management and Development


Job Family:

Digital Product Management


Time Type:


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