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CCB CLM WCR Transaction Services Management Lead (C14)

Job Req ID 21330420 Primary Location Rutherford, New Jersey; New York, New York Job Category Business Strategy, Management & Administration
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CCB CLM WCR Transaction Services Management Lead (C14)

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions.  For the past 200 years at Citi, we have a drive to help clients move from ambition to achievement. Our company has been one of the foundational components of today’s modern financial infrastructure—this gives us a level of unmatched expertise in tackling the world’s most complex challenges and connecting across capabilities to enable lasting progress for our clients.

We attract and nurture local talent from all over the world, ensuring our people are both deeply attuned to regional needs but also bring a global mindset to help clients, communities and nations move forward. Men and women with the passion to push beyond borders and boundaries, and the wisdom and courage to do what is right fuel our culture.

This role will be part of Global CLM office, and provide business leadership for the engagement with Institutional Credit Management (“ICM”) and other line of businesses related towards buildout of ICM Transaction Services Management function dedicated to CCB for end-to-end client servicing from onboarding and KYC to closing and loan servicing. This role will assess the impact of Wholesale Credit Risk (“WCR”) Target Operating Model on CCB products, operations processes, client servicing channels and overall credit programs at local and global level.

Key Responsibilities include:

Apply understanding of CCB’s current state lending processes, and the CCB team’s globally carrying out the activities currently (CCB Operations and KYC/AML teams), to inform the target state design of the ICM Transaction Management team

Anticipate impacts of changes to CCB’s execution against global credit policies, local credit programs and country-level appendices, and prepare impacted CCB teams for transition

Partner with the CCB leadership to design a transition plan from local coverage teams, CRMS, CLM, 2LoD, including organizational structures/ location strategy for the individual CCB markets

Coordinate with other Citi functions that carry out activities relevant to transaction management on changes to the process to align with target state, including ICM, KYC/AML, etc.

Undertake HC adequacy in partnership with ICM Transaction Management Pod lead, and ensure cost allocations are optimized

Partner with the CCB WCR PMO Lead to communicate with CCB regional teams, Operations, and KYC/AML teams carrying out relevant activities within the scope of ICM’s Transaction Services Management team

Inform gap / impact analysis of ICM Transaction Services Management function on CCB and adjustments needed to existing CCB process models and governance structures

Track CCB’s progress implementing the target state against defined timelines, providing reporting to the PMO lead and escalating any risks, issues and dependencies

Map current and target Role & responsibility changes across Sales, LOS and CLM middle office teams

Identify current state people, process and technology gaps against the defined WCR target state design, including that of country-specific systems and workflow tools in use across CCB markets.

Define variances that need to be standardized or remain as is, developing resolutions and understanding the rationale, in collaboration with the related Citi functions’, CCB markets’, regions’ representatives and Global CLM Team

 Critical competencies for ideal candidate:

  • Expert knowledge of credit onboarding and closing process as well as customer service in Citi or in other global Commercial and/or Corporate Banking institutions

  • Experience in working cross-functionally and across regions/functions to drive partnership development, success and to deliver KPIs

  • Exhibits confidence and agility during change and transition to rally others around a clear purpose/direction, and keep focus during uncertainty

  • Open to risk taking by challenging the status quo and actively encouraging others to be bold- rewarding and recognizing both successes and test and learn examples

  • Highly skilled communicator with the ability to deeply connect with People: good listener, expresses ideas in a confident, organized and articulate manner and demonstrates advanced influence skills

  • Maintains high levels of credibility with key stakeholders within the organization and holds self and others accountable for working in an inclusive way

  • Conducts rigorous analysis and is able to synthesize complex and multiple source data


  • 10+ years in credit onboarding and closing process as well as customer service processes in commercial and/or corporate lending field with increasing levels of responsibility

  • Must have strong knowledge of Commercial Banking products and the competitive landscape of this business

  • Experience in gap analysis and implementation planning, strategy development

  • Comprehensive multi market functional knowledge developed through practical experience in defining and delivering solutions within a global and diverse financial services environment.

  • Successful record in working and managing within matrix organizations across multiple geographies and jurisdictions is required

  • Prior experience in leading process design change at an enterprise scale


Job Family Group:

Business Strategy, Management & Administration


Job Family:

Business Management


Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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