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Assistant Vice President - Transaction Services Operations Manager (CBNA Operations and Technology)

Job Req ID 21319159 Primary Location Quezon City, Philippines Job Category Operations - Core
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The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.


  • Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
  • Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
  • Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
  • Contribute to development of new techniques, models, and plans within area of expertise
  • Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
  • Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
  • Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • 5-8 years of experience managing a team
  • Experience in analyzing business requirements, developing test plans, and discrepancy resolution
  • Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 63
  • Ability to work unsupervised adjust priorities quickly as circumstances dictate
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Self-motivated and detail oriented
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills


  • Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

The Operations Manager will be responsible in overseeing the support team providing services for Card and Loans Operations, Merchant Operations and Liabilities Operations.

1) Responsible in monitoring that all  KPIs are within acceptable range for processes supported

2) Ensures capacity / staffing is reviewed regularly to identify opportunities

3) Equips all team members with the right training and certification ( if required) to support each function.

4) Responsible in implementing controls on processes supported by the team. This will include performing tests on controls defined (MCA).

5) Partners with key Operations and Business stakeholders for new initiatives. This role will also involve partnership with Core Ops Delivery Services team for vendor-related processes.

6) Provides support function for key technology enhancements that would require functionality review and testing.

7) Responsible in providing key updates to Core Operations Head


Job Family Group:

Operations - Core


Job Family:

Operations Support


Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

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