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Vice President, Cash & Trade Proc Lead Analyst (Hybrid))

Job Req ID 22534949 Location(s) Pulau Pinang, Malaysia Job Category Operations - Transaction Services
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  • Job Description

You will be part of the Trade and Treasury Solution CSC Penang team at Citigroup Transaction Services (M) Sdn Bhd, Penang.  You will build a strong and effective relationships, interface & collaborate with key partners across Ops Processing teams, Business, Technology, Automation & Reengineering teams to Support the CBA business for Trade Services encompassing Process Reengineering, Digital Channel adoption, SLA monitoring , all MI and Dashboards for CBA Governance and the incumbent shall also play a key role in Programing Managing the insourcing / migration/remigration of Trade work as well as look at any business management responsibilities for the department..


  • Support and Governance for CBA with specific focus as below..
    • Act as Business Analyst / Product Owner to work with Operations and technology to hold the book for requirements pertaining to automation initiatives including aligned benefits across regions
    • Create Target Operating Model for Global Trade Processes
    • Participate in all related forums representing CBA Ops to provide status updates and take action items
    • Collaborate with Global Product teams to see all initiatives are implemented and consumed by Operations
    • Evaluate various Channel options for Trade from Operations standpoint and be the gatekeeper for Operations in rolling out what’s best for us
    • Participate in forums involving technology and product to assess how contusive they are from Operations standpoint in addition to Client Experience
  • Act as PMO for CBA Operations for Trade.
  • Work with Mgmt. in creating strategic decks for consumption by Sr. Leaders.
  • Enable & contribute towards managing the Financials & headcount footprint for the portfolio and ensure the Productivity targets are met time to time.
  • Support in deployment of business strategies, frameworks and measures based on global and regional operating principles
  • Build and maintain outstanding relationships with all internal & external partners working together on the strategy for client service and efficient end-to-end processing
  • Inculcate a Change mindset in the CSC and with the clients, to promote digitization, automation, and emerging technologies like blockchain and forward-looking solutions with Fintech.


  • Work in close collaboration with Trade Business, Trade Operations and Trade Technology partners for rolling out various reengineering / automation / digitization initiatives, business initiatives and large/small projects
  • Ensure consistency of operational processes and implementation in the unit
  • Lead the transformation initiatives to elevate Trade Operations standard to a greater height
  • Maintain the ‘end-to-end process view’ with Lean and Reengineering mindset
  • Comply with and communicate to team all corporate policies and relevant changes
  • Preferably have a working knowledge of the various Trade Products and the Rules governing Trade - UCP, URR, and URC
  • Possess sound knowledge of transformation and use of AGILE  Methodology.
  • An understanding of the changing dynamics of International Trade will be useful so that the candidate can help strategize and work in tandem with the business

Client Engagement

  • Ensure initiatives delivered meet Client Service Level Agreement, timely and accurately
  • Understand client requirements and implement them correctly
  • Understand new customer requirements and ensure adequate support to new customer requirements and initiatives
  • Monitor customer satisfaction and service level and drive process changes
  • Provide innovative solutions to clients

Risk Management

  • Ensure control are in place and remain effective in a very complex environment
  • Ensure there is an appropriate framework to identify all risks and there are effective systems and controls in place to ensure risk exposures are contained
  • Ensure compliance with regulatory requirements
  • Manage the risk environment and controls – ensure Audits are successful with no Business Issue
  • Ensuring appropriate security and fraud prevention infrastructure exists to minimize risk to Operations
  • Comply with Company policies/standards for Business Continuity

People Management

  • Support and improve staff development
  • Build a rapport with cross business / regional teams - so that we can offer effective solutions to clients
  • Managing conflict smartly so that differences are used to improve the width of thought

Revenue and Cost Management

  • Drive innovation projects focused at increasing the operating efficiency of the team- reduce cost and increase customer satisfaction
  • Continuous process improvements and cost improvement initiatives


Core Skills and Competencies

  • Working knowledge of AGILE Methodologies and understanding of putting together Feature Lists and reviewing User Stories
  • Demonstrated track record of delivering Productivities and efficiencies to scale
  • Proven ability to handle multiple automation / reengineering projects including a PMO function independently with minimal direction / supervision
  • Strong Project management skill including financial cost management skill
  • Strong performance record, indicating a self-starter who solves issues as they arise
  • Strong Analytical and organizational skills that can be demonstrated
  • Excellent interpersonal communication skills. Able to communicate with Internal and External Business Partners
  • Strong verbal and written communication skills – English Language
  • Ability to achieve business objectives without compromising on controls and risk parameters established
  • Ability to interact confidently with senior management and / or regulators
  • Demonstrated people leadership/management skills and the ability to influence and empower people
  • Able to strive under pressure and convert opportunity from risk
  • Should be open to working staggered hour/shift/ over weekend and on public holidays
  • Flexible/sense of urgency


  • Master’s degree with a minimum of over 12 years of experience in various aspects of O&T off which at least 8+ years on driving Transformation and implementing solutions in Banking & Financial Service Industry
  • Articulate communication who can talk the languages of business, operations & technology, and proven negotiation skills at senior levels
  • Strong leadership and facilitation skills
  • Energetic, self-motivated, creative, and results-oriented individual who can work both independently and as part of a team
  • Strong aptitude, positive attitude and appreciation for Technologies
  • Excellent interpersonal, influencing and communication skills
  • Able to work closely with staff across different businesses and designations


Job Family Group:

Operations - Transaction Services


Job Family:

Cash Management


Time Type:

Full time


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