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MYS PG Customer Service Analyst (Mandarin-Speaking)

Job Req ID 22590106 Location(s) Pulau Pinang, Malaysia Job Type On-Site/Resident Job Category Customer Service
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The Customer Service Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.


  • Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues

  • Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards

  • Conduct necessary analyses to address client needs

  • Communicate resolutions to clients

  • Develop and maintain client portfolio through regular calls and face to face interaction, as needed

  • Inform clients about problems (system failures, market issues) and provide regular resolution updates

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 2 to 5 years of strong customer service or technical support experience preferably from the banking, financial services, logistics, information technology, BPO and other similar industries

  • Should be system or tech-savvy as selected candidate/s will be answering system-related inquiries of clients

  • Consistently demonstrates clear and concise written and verbal communication

  • Proven investigative and analytical skills

  • Demonstrated ability to present concepts and influence change

  • Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results

  • Proven ability to work under limited supervision within a team environment

  • Proficiency in Mandarin (speaking, reading and writing)


  • Bachelor's degree/University degree or equivalent experience


Job Family Group:

Customer Service


Job Family:

Institutional Customer Service


Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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