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MYS CTSM PG Cash and Trade Proc Analyst2

Locations: Pulau Pinang, Pahang Job Function: Operations - Transaction Services Employee Status: Regular Job ID: 20149537

The Cash and Trade Proc Analyst 2 is an intermediate level role responsible for single point-of-contact for all key Customers & facilitate resolution of their queries by liaising with all the internal partners like: Operations, Compliance, Sales, Product Team.

Responsibilities:

  • Play a key role in timely resolution of queries and optimal service delivery within desired timelines.
  • Act as a focal point for all service-level initiatives
  • Pro-actively engage Sales & Product teams and provide business leads on key parameters like: Volume, Product, Revenue trends, etc from Key Customers
  • Establish healthy business relations with Customers for securing repeat business & long term Customer loyalty
  • Work closely with the Operations Teams in identifying opportunities for improvement in the process, geared towards enhancing the over-all ‘Customer experience’
  • Consider risk and control issues when providing solutions to Customers & ensure pro-active escalation of key issues


Qualifications:

  • 0-2 years of experience in a related role
  • Effective verbal and written skills
  • Effective analytic and presentation skills


Education:

  • Bachelor’s/University degree or equivalent experience


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - MY

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