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MYS CTSM PG - Cash And Trade Proc Analyst 2

Job Req ID 21328675 Primary Location Pulau Pinang, Malaysia Job Category Operations - Transaction Services
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The Cash and Trade Proc Analyst 2 is an intermediate level role responsible for managing technology projects throughout the entire system development lifecycle in coordination with the Transaction Services team. The overall objective is to research and implement sustainable technology solutions, increase efficiency and reduce costs.

Responsibilities:

  • Performs day to day maintenance processing, including daily management of in-process, pended, and service related activities, ensuring new company creation, maintenance requirements are clearly defined to support all scenarios of Client implementation and maintenance requirements, to include delivery of very high quality service to customers and internal partners.
  • Responsible for various types of project management in the Ops implementation space and managing cross-functional relationships with all teams.
  • Processes client’s requests related to system set up.
  • Co-operates with internal partners to perform systems maintenance based on documentation related to Citi Supplier Finance / Account Receivable Distribution Finance Company creation and maintenance processes.
  • Provides response to internal inquiries.
  • Applies appropriate bank’s regulations while processing the requests.
  • Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
  • Documents operation procedure updates.
  • Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).
  • Verification and authorization of data entered in the systems.
  • Ensures all queries are dealt with in an efficient and timely manner.
  • Escalates urgent / risk issues through the appropriate escalation channels.
  • Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process.
  • Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing.
  • Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.
  • Assists in the implementation of validated process improvements.
  • Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes. Performs within departmental procedures and compliance standards in order to minimize losses.
  • Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems.
  • Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.
  • Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.

Qualifications:

  • 4-6 years of work experience

  • Previous experience in financial services preferred.

  • Knowledge of bank products in the scope of Supplier Finance / Account Receivable. Knowledge on the field of finances and banking.

  • Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.


Education:

  • Bachelor’s/University degree or equivalent experience


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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