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Line Client Specialist (Corporate Sales & Solutions Support Specialist) for CE5

Job Req ID 22558271 Location(s) Prague, Czechia; Bucharest, Romania; Sofia, Bulgaria; Budapest, Hungary Job Category Institutional Sales
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Citi Treasury and Trade Solutions (TTS) offers the industry's most comprehensive suite of transaction services, including cash management, payments, receivables, liquidity management and investment services, working capital solutions, commercial card programs, trade finance and trade services. With a full range of digital and mobile enabled platforms, tools and analytics, TTS continues to lead the way in delivering innovative and tailored solutions to its clients.

Corporate Sales and Solutions Client Specialist is a new role that will sit within the business part of the Client Facilitation Team within Global Corporates Sales and Solutions, with dual accountability to the designated sales product or regional head. This is a critical role that will equally improve both the ‘First Line of Defense’ (FLOD) and the Client Experience through:

  • Improving the ease of doing business for clients by having a focused, knowledgeable team able to provide cross product solutions to recurring issues.

  • Remove the administrative burden from sales enabling the sales-force to focus on true value add and client engagement.

  • Drive improvements to internal efficiency (e.g., KYC/CO) through a centralized client service and support team able to both diagnose issues and identifying potential solutions.

  • The reduction of manual intervention e.g., improved STP, through the remediation of data and hierarchies (coverage & risk)

Job Purpose:

Become an integral part of the CSS Team for both internal and client-facing day-to-day tasks and help coordinate long-term projects to improve internal processes and help manage regulatory change. The specific day-to-day tasks and long-term projects may change over time.

Key Responsibilities:

Proactively support sales to manage the ‘First Line of Defense’

Ensuring post-trade processes are managed efficiently and effectively such as:

  • Prompt resolution of booking issues causing operational issues.

  • Prompt resolution of settlement issues and margin disputes etc.

Monitoring of the desks first line controls such as:

  • Minimizing credit line breaches.

  • Ensure credit facilities are sufficient and maintained to support trading.

Act as a point of escalation and own resolution of operational issues between sales and support functions.

Diagnose the root causes as issues arise and identify both tactical and strategic solutions owning the delivery.

Proactively mitigating client impact whilst enhancing the client experienceEnsuring client set-up is accurate and right first time:

  • eCommerce, Risk or Operational Platforms.

Client On-boarding and maintenance:

  • Ensure new clients or client accounts are requested, prioritized and set-up in a timely fashion

Prompt escalation and resolution of client issues.

Knowledge/Experience:

  • 1-5 years of experience in Capital Markets or in Operations, Risk, Client On-boarding, Middle Office or,

  • Understanding of Markets Products or Financial Degree

  • Some experience working in a financial organization may help

Qualifications:

  • Bachelor’s degree (or equivalent).

  • Fluency in English

Skills:

  • Proficient with Microsoft Office, Bloomberg or credit risk and settlement systems.

  • Excellent interpersonal and communication skills

  • Superior quantitative / problem-solving skills

  • Some knowledge of the products, clients, and business dynamics (flow derivatives, indices, single-stock, exotics, multi asset equity derivative products) will help.

  • Good understanding of Client Marketing needs

Development Value:

  • We foster a culture of meritocracy and diversity; we value and expect respect for others; opportunities to develop are widely available to all

  • We promote TTS Sales Training Programmes which support Deal Shadowing, Product knowledge expansion and Coaching/Mentoring with Seniors with a new and exciting curriculum launching shortly

  • We ensure regularity of 1:1 dialogue to monitor and support both management of the client portfolio and to identify personal and professional growth opportunities via an Individual Development Plan.

  • You will have the privilege of meeting the decision makers at world class corporate clients of Citi globally and partnering with them to achieve their goals.

  • You will benefit from a culture of innovation and investment from arguably the world’s best transaction services bank to support your sales efforts

  • We are a Top 100 UK Firms for Diversity per the Stonewall Index

  • 51% of our employees are women, 24% of our Director’s and Managing Directors are women.

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Job Family Group:

Institutional Sales

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Job Family:

Corporate Sales

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

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