Payments Operation Senior Analyst

You have a great opportunity to become a part of an amazing team working for one of the biggest banks in the world! We are currently looking for a Payments Operation Senior Analyst. The successful candidate will join the MEA Payments Operations Department responsible for delivering high quality service to our corporate clients by offering accurate and timely management of payments flow through our internal bank systems. Your potential future responsibilities will include executing transactions and participating in complex processes in coordination with the Transaction Services team.

Responsibilities:

• Assistance with daily operations of the Kenya and Nigeria cross-border payments team, including transaction processing, settlement, reconciliation, and reporting
• Work towards becoming a mentor, assisting with development of a team of specialists and analysts, providing guidance, support
• Ensure compliance with all relevant regulations and internal controls, mitigating risks associated with cross-border transactions
• Collaborate with internal stakeholders and external partners to optimise process and resolve issues as well as support and strengthen customer needs in an efficient, effective and professional manner including handling exceptional requests when required
• Monitor and analyse KPI (Key Performance Indicators) to identify trends, areas for improvement, and opportunities for growth
• Implement process enhancements and automation initiatives to increase efficiency, reduce cost, and improve client experience
• Stay abreast of industry developments, regulatory changes, and emerging technologies, adapting strategies and practices accordingly
• Communicate effectively with senior management, providing regular updates on team performance, challenges, and achievements

Qualifications:

• 3-5 years of experience in a related role within trade / cash operations
• Background in FX exchange and payment processing applications will be an advantage
• Very good command of English
• Excellent analytical, problem-solving, and decision-making skills
• Sound relationship management skills
• Proficient in MS Office
• Readiness to work in different work -shifts including public holidays and weekends

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program
• Life Insurance Program
• Pension Plan contribution (PPE Program)
• Employee Assistance Program
• Paid Parental Leave Program (maternity and paternity leave)
• Sport Card
• Holidays Allowance
• Sport and team recreation activities
• Special offers and discounts for employees
• Access to an array of learning and development resources
• A discretional annual performance related bonus
• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

# LI-AŁ1

------------------------------------------------------

Job Family Group:

------------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting