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COVID-19:

The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Customer Service Analyst

Job Req ID 21268250 Primary Location Olsztyn, Poland Job Category Operations - Transaction Services; Customer Service
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Job Description

The Customer Service Analyst is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

  • Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
  • Ensure customer inquiries are answered in an efficient and timely manner
  • Conduct necessary analyses to address client needs
  • Communicate resolutions to clients
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the reputation of the firm and its clients

Requirements:

  • Experience in customer service preferred
  • Proven investigative/analytical skills is an advantage
  • Consistently demonstrate clear and concise written and verbal communication in English
  • Delivering high-quality customer service with focus on building client relationship and achieving quality results

We offer:

  • A unique package of social benefits, including: MultiSport card, private medical care, group insurance, pension program and discounts at many gastronomic and cultural points throughout Poland
  • Possibility to develop soft skills for public appearances within the official Citi Toastmasters club
  • Access to free training platforms, developing competencies and individual interests
  • Organization of many events supporting integration of departments
  • Work in an international environment allowing broad business knowledge and practical use of English
  • Internal development and mobility programs
  • Work in a harmonious team

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Job Family Group:

Customer Service

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Job Family:

Institutional Customer Service

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

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