Client Onboarding Senior Analyst

The Client Onboarding Senior Analyst requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information.

Responsibilities:

• Responsible for customer interaction, documentation issuance, review and system setups.
• Focuses on timely and accurate delivery of all account opening functions, as well as delivering excellent customer service and resolution of customer issues.
• Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.
• Understands new customer requirements and ensures adequate support to new customer requirements and initiatives.
• Monitors customer satisfaction and service level and drives process changes.
• Ensures a strong and robust processing environment with effective controls.

Qualifications:

• 5-8 years of experience in documentation review, account maintenance and related cash products preferred.
• Good interpersonal communication skills.
• Consistently demonstrate clear and concise written and verbal communication skills
• Demonstrated project management and financial cost management skills.
• Able to partner with businesses and other support functions at senior levels in setting strategy and priorities.
• Proficient knowledge of English (written and spoken).

What we Offer:

• Competitive salary connected with annual salary review and discretionary annual performance bonus.
• Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme).
• Hybrid model of work – from modern offices and from home, flexible working hours.
• Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with.
• Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed).
• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas.
• Unlimited development opportunities within Citi global network.
• Exposure to a wide range of internal stakeholders as well as to senior management.

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