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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

VP, Correspondent Operations Sr. Manager, CitiMortgage (remote option)

Job Req ID 21311655 Primary Location O'Fallon, Missouri; Belleville, Michigan; Michigan; Taiwan Job Category Operations - Core
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·Manage professional teams and departments through delegation of tasks and responsibilities

·Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements

·Monitor the team’s quality and efficiency of end results and manage all training and development needs of assigned personnel

Provide operational supervision that encourages superior customer service for our internal and external customers.

Monitor the purchase review pipeline to ensure productivity goals are being met.

Provide status of loan files and turn times expectations to sales staff, internal and external customers as required.

Field and answer incoming questions regarding correspondent operations and/or specific file issues to endure immediate resolution for both internal and external customers.

·Create and develop budget, policy formation and short-term resource planning

·Manage occasionally complex and varied issues with significant departmental impact

·Apply in-depth knowledge of how areas integrate within the sub function as well as coordinate and contribute to the goals of the entire function

·Provide evaluative judgment based on analysis of information in complicated and unique situations

·Ensure essential procedures are followed and contribute to the defining standards

·Has the ability to operate with a limited level of direct supervision.

·Can exercise independence of judgement and autonomy.

·Acts as SME to senior stakeholders and /or other team members.

·Ability to manage teams. 

·Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


6-10 years of experience in the Mortgage Banking Industry; loan processing, underwriting and closing.

Previous Correspondent Operations management experience with extensive knowledge of Investor guidelines: Fannie Mae, Freddie Mac and Ginnie Mae

Working knowledge of mortgage compliance

Proven interpersonal skills, ability to interact with other departments and senior stakeholders

·Extensive knowledge of the Client Onboarding processes

·Working knowledge of Commercial Liability Account Opening, Maintenance & Anti Money Laundering (AML) Requirements

·Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

·Proven organization and time management skills

·Consistently demonstrates clear and concise written and verbal communication skills


·Bachelor’s degree/University degree or equivalent experience- preferred

·Master’s degree preferred


Job Family Group:

Operations - Core


Job Family:

Operations Support


Time Type:

Full time


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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