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US Retail Banking Governance and Control Lead

Job Req ID 21352638 Primary Location O'Fallon, Missouri; Wilmington, Delaware; Atlanta, Georgia; Elk Grove Village, Illinois; Irving, Texas Job Category Risk Management
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US Retail Banking Governance & Control Lead

Role Summary:

This role is responsible for leading a team responsible for the Governance and Control program for US Retail Bank & Mortgage Risk Management.  This leader must work across US Consumer Bank (USCB) Risk Management & Global Modeling Utility to align approaches for delivering a strong Governance and Control program.  This includes establishing Governance routines to ensure that Policies are effectively challenged, authorized, implemented as intended and that the outcomes match the intent.  This includes establishing robust automated controls and transforming the monitoring of those controls to dashboards enabling leadership to be informed and act as required. 

This position reports directly to the Head of US Consumer Risk Governance and Control and is a member of the leadership team.

Key responsibilities:

  • Implement, integrate, and manage ongoing governance routines for Policy Change Management ensuring policy meets RAF requirements, is effectively challenged and is approved withing GCCFRP limits                                                                              
  • Proactively identify and evaluate all issues impacting Retail Bank & Mortgage Risk ensuring root cause analysis is completed, mitigation, sustainable solutions, remediation, and on-time closure.  This includes following all USCB CBORC Issues Management protocols                                                            
  • Develop, implement, and run the Control program for the Retail Bank & Mortgage including ARA, QRA, ARCM development in partnership with USCB CBORC.  This position must interface with other USCB Risk Governance and Control leaders to ensure that approaches are consistent.  This includes the establishment of a continuous monitoring program for USCB Risk strategies and effective Risk oversight of Cenlar.                                                                          
  • Establish and drive strong management routines to identify processes that are manual and lack appropriate controls.  Partner across the USCB Retail Bank & Mortgage organization to champion change ensuring sustainable, repeatable, compliant processes are implemented.                                 
  • Act as central point of contact for USCB Retail Bank & Mortgage Risk Management for all Exams and Audits, Regulatory and Internal ensuring timely response, clear communication and any concerns are addressed.                                                                             


  • 11+ years of relevant experience leading Governance programs, implementation teams, establishing controls, or bank operations
  • Proven ability to design solutions that address multiple dimensions including compliance comply with regulations and Citi policy
  • Ability to anticipate where control gaps could occur, effectively monitor, are sustainable and simplified
  • Ability to translate insight into action
  • 7+ years of people leadership experience leading multiple teams performing a variety of functions
  • Knowledge of Project Management and/or managing a P&L
  • Demonstrated experience in leading change, with track record of identifying and implementing opportunities to improve business operations and performance
  • Education Level: Bachelor's Degree, MBA/MS preferred; Emphasis should be on Operations Processing or analytical disciplines such as Economics, Finance, Engineering, Computer Science

Leadership Competencies:

  • Builds and leads an inclusive and diverse team
  • Capability and experience with establishing strategic vision and driving change to achieve business targets
  • Senior executive interactions - can present credibly to both large and small groups
  • Strong interpersonal skills and ability to influence at all levels of management
  • Displays flexibility to work well with varying personal styles
  • Takes personal responsibility to lead by example. Understands and appreciates diverse backgrounds.
  • Demonstrates strong ethics
  • Develops strong relationships across risk management and cross-functionally
  • Superior leadership and team building skills, with a strong track record for attracting and developing high performing risk management talent
  • Articulate and highly effective communicator, with an energetic and approachable style
  • Successfully leads a significant team size dispersed across multiple geographical locations, with strong ability to performance manage and continually elevate performance standards


Job Family Group:

Risk Management


Job Family:

Credit & Portfolio Risk Management


Time Type:


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