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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

KYC Operations Associate Analyst

Job Req ID 21357280 Primary Location O'Fallon, Missouri; Jacksonville, Florida; Meridian, Idaho Job Category Compliance and Control
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The KYC Operations Intermediate Associate Analyst is responsible for participating in Anti-Money Laundering/Know Your Customer (AML/KYC) monitoring, governance, oversight and regulatory reporting activities in coordination with the broader AML/KYC Team. The overall objective of this role is to assist in the outreach and completion of KYC reviews.


  • Conduct customer outreach activities via phone, e-mail, letter and digital methods to obtain client information, account usage details, and to update the client profile.
  • Facilitate the collection of client information, account usage details and updating the client profile via inbound calls, e-mails and other methods of communication.
  • Formulate findings based on outreach and analysis and identify appropriate action for resolution.
  • Document and track all findings and outcomes of each investigation.
  • Handle complaints and/or appeals related to customer outreach processes and working with internal team to assist in resolution, as necessary.
  • Assist with KYC review/investigation of account activity.
  • Assist with disposing cases according to the agreed upon busines Service Level Agreements (SLAs)
  • Follow-up with additional point(s) of contact as needed to identify additional information in support of the case.
  • Assist in reviewing requested information on KYC reviews/investigations, limiting overreach and providing guidance to senior leadership on potential issues.
  • Evaluate equipment and/or staff resource allocation to identify potential issues that may impact department workflow.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 2+ years relevant experience
  • Phone, customer service or client-facing experience required
  • Knowledge of KYC/AML regulations preferred
  • Effective verbal and written communication skills
  • Proficient in MS Office


  • High school diploma or equivalent

This job provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:

Compliance and Control


Job Family:

Business KYC


Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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