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Issue & Bus Control Sr Officer - SVP - Hybrid

Job Req ID 22581088 Location(s) O'Fallon, Missouri; Tampa, Florida; New York, New York Job Category Compliance and Control
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This Issue & Bus Control Sr Officer role is part of the U.S. Retail Bank (USRB) Issue Management team, who manage Issues and related processes for the USRB business lines including Products & Segments, Retail Business Banking, Branch, and the USRB COO.  The USRB Issue Management team is part of the Business Control Head organization for USRB.  The Issues managed may be regulatory in nature; and often involve processes, data, and systems.  Issue Management helps provide for an enhanced control environment.    

The Issue & Bus Control Sr Officer is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.


  • Leads the thematic review and assessment of Issues for USRB
  • Performs quality assurance reviews of Issue documentation; provides guidance and consultation on Issue structure and documentation
  • Supports internal audits and exams for USRB, helping provide for a coordinated and effective response
  • May lead the implementation of process assessments and changes for the USRB Issue Management team
  • May function as an Issue Manager, as required
  • Facilitates adaptive change to meet the demands of a dynamic brokerage, banking, operational, and regulatory environment.
  • Conducts the hiring, training, and performance management of team managers assigned.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 10+ years of experience in Program or Project Management; Audit; Control/Risk Management or Operational experience
  • Demonstrated experience in role(s) requiring comprehensive and precise documentation
  • Prior analytical experience, including presentation of results to senior stakeholders
  • Experience in a direct managerial role
  • Preferred additional risk management experience in retail banking


  • Bachelor’s/University degree or equivalent experience, potentially Masters degree


Job Family Group:

Compliance and Control


Job Family:

Business Control


Time Type:

Full time


Primary Location:

Ofallon Missouri United States


Primary Location Salary Range:

$130,460.00 - $195,690.00


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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