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Career Opportunity

Mortgage Operations Support Specialist 5 - Correspondent Client Support Desk

Locations: O'Fallon, Missouri Job Function: Mortgage Employee Status: Regular Job ID: 20203237

This role is considered a level of sales and has an impact on both individual loan transactions as well as the overall client relationship.


  • Responds to client inquiries, providing accurate and timely information regarding external website and reference tools, product/program guidelines, processes and basic pricing/lock  maintenance support.
  • Maintains up to date knowledge of reference tools, resources and recent communications to ensure quality of responses provided to clients.
  • Documents all client interactions with appropriate level of detail illustrating reason for inquiry and its resolution.
  •  Completes assigned tasks related to internal and external customer support within established Service Level Agreements.


Candidates must have a high level understanding of the mortgage originations business; being able to understand the Correspondent client's needs is critical in order to effectively manage client expectations. 

  • Mortgage originations or client support background required (i.e. processor, pricing support, etc); experience specific to Third Party (correspondent or broker) originations is highly desired. 
  • Strong written and verbal communications skills required.
  • Proficiency with basic web navigation/troubleshooting and Microsoft Office Suite applications is highly desired.
  • Having a strong aptitude for multitasking is essential, as it will often be requested of this position to assist Sales, Operations and other business partners on a wide range of initiatives.


  • High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US


Time Type :Full time


Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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