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Compliance Business Control Officer - Vice President - Hybrid

Job Req ID 24733644 Location(s) O'Fallon, Missouri; Jacksonville, Florida; New York, New York; Irving, Texas Job Type Hybrid Job Category Compliance and Control
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The USPB Chief Operating Office Enabling Functions Business Control Team is committed to excellence and committed to delivering operational efficiencies for USPB Chief Operating Office, USPB Analytics and USPB Client Experience.

The Business Control Officer reports to the USPB Governance, Change, Oversight and Common Control Team Manager. The goal of this team is to provide a centralized control oversight and execution facilitation, subject matter expertise, and assurance of effective management of the USPB Chief Operating Office, USPB Analytics and USPB Client Experience Control environment in line with Operational Risk Management (ORM) policy, Independent Compliance Risk Management (ICRM), and Regulatory and Internal Audit (IA) expectations.

The team is responsible for control oversight and execution adequacy, including identifying and partnering on solutions to mitigate emerging risk, effectively challenging the current control environment, and providing Subject Matter Expertise (SME) support to COO, Analytics and CX Functional Business Teams to reduce residual risk.  The Business Control Officer will work alongside the MCA Teams and business process owners to ensure control and monitoring routines are working as designed. The successful candidate will demonstrate a combined in-depth understanding of the business and control environment with strong analytical and problem-solving skills to develop and maintain a strong control environment.


  • Performs control oversight/execution with a particular focus on Common Controls, including collaborating with the business to ensure that controls are executed timely and accurately in accordance with related policies and standards including storing evidence.
  • Act as Subject Matter Expert (SME) for Common Controls including but not limited to being familiar with related policies and standards, attending business related meetings and forums to stay abreast of changes in processes and requirements; and communicating with and providing education to Business Functions as applicable.
  • Leads the end to end Regulatory and Policy change process for COO, Analytics and CX through collaboration with the lines of defense and the business process owners ensuring accurate, complete and timely execution of the change management workflow.
  • Provides Governance and oversight of the Third-Party Risk Management common control execution.
  • Responsible for interaction and thought leadership in working with Risk and Control business partners and COO, Analytics and CX business leaders on controls processes including promoting and demonstrating a strong culture of control.
  • Assists management in achieving and maintaining strategic objectives, promotes efficiency, reduces the risk of loss, and helps ensure compliance with corporate policies, procedures, laws, and regulatory requirements.
  • Contributes to the enhancement of the overall control framework by identifying opportunities for efficiency gains, reduction in manual processes, and the establishment of a more robust, effective, and sustainable control infrastructure.
  • Participate an actively engage in and provide insights, expertise, and support to Annual Risk Assessments (ARA), Internal Audits, Issue Management/Corrective Actions Plans (CAPs), and projects as requested by manager.
  • Responsible for providing credible challenges of assumptions while encouraging innovation and decision making and improvements that are based on data, facts, insights, and research.


  • Risk management and issue management required.
  • Strong organizational skills, with proven ability to successfully manage multiple, concurrent priorities in addition to judgment and critical thinking skills.
  • Proven ability to work cross-functionally, exercising leadership through influence, persuasion, and negotiation.
  • Demonstrated analytical ability; gauges insightful questions, break analytical challenges into workable components and draws meaningful conclusions.
  • Self-starter, able to operate with minimal direction, with strong work ethic, passion for learning, and a desire to accomplish tasks with excellence
  • Excellent communication (written & verbal) and interpersonal skills required to negotiate internally.
  • Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed.
  • Experience dealing with Internal Teams within the Audit, Risk/Control and Compliance departments.
  • Familiarity with Citi Risk and Controls (CR&C) and Citi Taxonomies a plus.
  • 6 - 10 years of experience in including Compliance, Audit, Operational Risk Management, Issue Management, or Business Control required.


  • Bachelor’s degree or equivalent experience.  
  • Master’s degree preferred.


    Job Family Group:

    Compliance and Control


    Job Family:

    Business Control


    Time Type:

    Full time


    Primary Location:

    Ofallon Missouri United States


    Primary Location Full Time Salary Range:

    $107,120.00 - $160,680.00

    In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.


    Anticipated Posting Close Date:

    Jun 20, 2024


    Citi is an equal opportunity and affirmative action employer.

    Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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